Not able to mail or recive mail

PimH
Posts: 1
Joined: Sat Oct 07, 2017 7:18 pm

Not able to mail or recive mail

Postby PimH » Sat Oct 07, 2017 7:23 pm

Hi all,

Since a week now i don´t get any mail and when i tried sending a mail from my mailbox it is not working. I am the admin of a server, this means that my clients also are not getting their email.

I have no idea how this is possible, this all started when i updated plesk. Maybe it had something to do with that? Please help me. Below you'll find the message that i get when i mail to someone en below that you'll find the diagnostic test.

MailEnable: Message could not be delivered to some recipients.
The following recipient(s) could not be reached:

Recipient: [SMTP:pimhillaert@gmail.com]
Reason: 550-5.7.1 This message does not have authentication information or fails to pass


Message contents follow:

Received: from ([84.241.206.214]) by home with MailEnable WebMail; Tue, 26 Sep 2017 23:22:04 +0200
To: <pimhillaert@gmail.com>
From: <pim@steadycoaching.nl>
Subject: Testt
Date: Tue, 26 Sep 2017 23:22:04 +0200
Message-ID: <EC90ACBD4FCB44E4A169856FEBA945D1.MAI@home>
MIME-Version: 1.0
X-Mailer: Microsoft Office Outlook 11
X-MimeOLE: Produced By MailEnable WebMail.NET V2.0.0.0
X-Read: 0
Content-Type: multipart/alternative;
boundary="__=_AltPart_1608992118_1460040697"
X-Priority: 3
X-MSMail-Priority: Medium
X-Sensitivity: 0

This is a multi-part message in MIME format.

--__=_AltPart_1608992118_1460040697
Content-Type: text/plain;
charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Testt
--__=_AltPart_1608992118_1460040697
Content-Type: text/html;
charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Testt=0D=0A=0D=0A
--__=_AltPart_1608992118_1460040697--



Diagnostic Report

Knowledge Base
Forum
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Tools
Support

This utility is designed to assist you in configuring MailEnable. It validates your configuration and assists you in configuring MailEnable services.

Version Information
The following table lists information about the diagnostic application itself.

Report Filename: C:\Users\ADMINI~1\AppData\Local\Temp\2\MEDIAG.HTM
Company Name: StratoAG
Contact Name: StratoAG
Standard Edition: 9.00
Current Local Time: 10/07/17 21:00:23
Current Time (GMT +/- Offset): Sat, 7 Oct 2017 21:00:23 +0200
Application Directory: C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\Bin
Data Directory: C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable
Addresses: 18
Environment Variables: Valid
Operating System: Windows 6.2
Windows Server Role: Standalone or Domain Member Server
Installed Product: MailEnable Standard Edition (V9)
License Status: Licensed: License Key is valid
MailEnable Instance ID: H2625891[2]
Server Name: H2625891
Number of CPUs: 2

Configuration and Data Test
The following table shows the configuration status for configuration and data stores.

Test Detail Test Data Test Response Status
Cluster Mode Single Node This server is a Single Node MailEnable Server Pass
Directory Check Postoffices Configuration Directory (C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\CONFIG\POSTOFFICES\*.): Directory exists and is accessible. Pass
Directory Check Queue Root Directory (C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\QUEUES\*.): Directory exists and is accessible. Pass
Directory Check Store Repository Directory (C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\PostOffices\*.): Directory exists and is accessible. Pass
Configuration Provider: Tab Delimited Files Success Pass
Configuration Directory: C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\CONFIG Success Pass

Application Environment
The following table outlines the status of your Windows Application Environment.

Test Detail Test Data Test Response Status
ADO Version Passed: 6.3.9600.16384 Success Pass
MSXML Library Passed: MSXML 3.X library seems to be installed on this computer. Success Pass
ADO Library Integrity Passed Success Pass
MailEnable Provider Test (Address Map) Passed Success Pass
COM+ Registration Directory EVERYONE group has access to COM+ package registration directory. C:\Windows\Registration Pass
.Net Framework Installed Microsoft ASP.NET (.NET Framework) aspnet_isapi.dll found. Pass
ISAPI Extension Active Server Pages Enabled Pass
ISAPI Extension ASP.NET v4.0.30319 Enabled Pass
ISAPI Extension ASP.NET v4.0.30319 (64bit) Enabled Pass
Permissions: HKLM\SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG Passed: IIS 6 or later was detected. Access to HKLM\SOFTWARE\AspNetIdentity\WebMail\ASPNET_SETREG is not required. Success Pass

Abuse Prevention
The following table outlines the status abuse prevention and detection.

Test Detail Test Data Test Response Status
Simple Password Protection Availability Simple password protection has not been enabled. It is either disabled or not available. Pass

System Services Test
The following table outlines MailEnable system services and their status. (NOTE: you may not have all services installed on your system).

Test Detail Test Data Test Response Status
Mail Transfer Agent (None) Success Pass
POP3 Server (None) Success Pass
List Server Connector (None) Success Pass
Postoffice Connector (None) Success Pass
SMTP Connector (None) Success Pass
HTTPMail Service (None) Status: Service Not Installed Pass
POP Retrieval Connector (None) Status: Service Not Installed Pass
IMAP Service (None) Success Pass
Management Service (None) Status: Service Not Installed Pass

Windows Event Log Report
The following table outlines recent (7 days) significant MailEnable events written to the Windows Event Log.

Time Source Test Response Status
07 Oct 2017 21:00:24 MailEnable Services No Errors Detected Pass

Exchange ActiveSync
The following table outlines Exchange ActiveSync (EAS) settings and configuration information.

Test Detail Test Data Test Response Status
Exchange ActiveSync (EAS) Availability Disabled or Not Available Pass

Queue Status
The following graph outlines the length of MailEnable queues. A maximum of 2,000 items in the queue are shown in the diagram. If you have more than 2,000 items in the queue, your system is severely overloaded.

Connector Queue Type Queued Items
List Server Connector Inbound


0



Outgoing


0



POP Connector Inbound


0



Outgoing


0



SF Connector Inbound


0



Outgoing


0



SMTP Connector Inbound


0



Outgoing


0




Host TCP/IP Settings
The following table contains the servers Windows TCP/IP settings relating to DNS Resolution. These settings are determined by querying your Windows Network Connections.

Test Detail Test Data Test Response Status
Host Name: h2625891 Success Pass
Domain Name: No domain name is configured under your Windows TCP/IP settings. Success Pass
DNS Servers: 85.214.7.22, 81.169.163.106 Success Pass
Number of Network Interfaces: 31 Success Pass

Network Interface Report
The following table outlines the network drivers/interfaces installed on this computer.

Description Device ID Result Status
Microsoft Hyper-V Network Adapter {8A156DAB-6DBB-4658-A369-460873371026} Active Pass

Mail Transfer Agent
The following table outlines MailEnable Mail Transfer Agent settings.

Test Detail Test Data Test Response Status
Inbound Command Message Max Deliver Time 3 Success Pass
Maximum Transfer Threads 8 Success Pass

SMTP Configuration Test
The following table outlines critical security settings for Inbound SMTP conversations.

Test Detail Test Data Test Response Status
SMTP DNS Host 85.214.7.22 81.169.163.106 Success Pass
Listening Port 25 Success Pass
Restrict Number of Inbound Recipients Enabled Success Pass
Maximum Receive Threads 32 Success Pass
Require valid DNS PTR record Disabled Success Pass
Sender Policy Framework Validation Disabled Success Pass
Local Domain Name home Success Pass
Resolve Sender Domain Off Success Pass
DNS Library Enhanced Multithreaded Success Pass
SMTP Authentication Source Using MailEnable Authentication Credentials Success Pass
Notification sender address Success Pass
SMTP Access Control List Length 0 item(s) listed in SMTP Inbound Blocked IP Address Register Success Pass

SMTP Relay Settings
The following table outlines your current SMTP Relay settings. These settings determine who can send mail through your SMTP server. It is imperative that your server is secured correctly.

Test Detail Test Data Test Response Status
SMTP Authentication Enabled On Success Pass
Allow Relay For Privileged IP Ranges On Success Pass
Allow Relay For Local Sender Addresses Off Success Pass
Allow Relay For Authenticated Senders Off Success Pass
Allow SMTP Relay On Success Pass
Allow Relay For Anybody Off Success Pass

SMTP Inbound Bindings Test
The following table outlines which IP addresses are bound to the SMTP protocol.

Test Detail Test Data Test Response Status
81.169.208.230 220 H2625891.home ESMTP MailEnable Service, Version: 9.00-- ready at 10/07/17 21:00:24 Success Pass
192.168.56.1 220 H2625891.home ESMTP MailEnable Service, Version: 9.00-- ready at 10/07/17 21:00:24 Success Pass
127.0.0.1 220 H2625891.home ESMTP MailEnable Service, Version: 9.00-- ready at 10/07/17 21:00:24 Success Pass

SMTP Outbound Configuration
The following table outlines the configuration of the SMTP Connector's outbound mail processing agent.

Test Detail Test Data Test Response Status
SMTP Outbound Delivery Enabled Success Pass
Maximum Send Threads 32 Success Pass
Delay Notifications Result: 1 Notifications will not be generated. Pass
Message Retry Interval (First Attempt) Return: 10 Failed messages will be retried after 10 minutes. Pass
Outbound SMTP Interface 81.169.208.230 This IP Address will be used when sending mail to remote hosts. You should ensure a DNS PTR record exists for the outbound Interface. Pass
Post Send Message Wait (milliseconds) 10 Success Pass
Outbound Poll Delay (milliseconds) 1000 Success Pass

SMTP Outbound Queue Status Test
The following table outlines the status of messages queued to remote hosts. The list also reports the sender, the target domain and the subject of each message. This can be useful in diagnosing if large quantities of mail are being sent from your postmaster account or there is spam being relayed through your server. You should review your log files if any errors are reported and check the MailEnable Knowledge Base for explanations of why hosts could be rejecting mail from your server.

Message ID Sender -> Target Domain:: Subject Result Status
General Summary SMTP Outbound No queued items reported errors. Pass

DNS Resolution Test
The following table outlines the results of a DNS Resolution test. In this test, the server attempts to lookup www.mailenable.com.
It also attempts to locate MX Records for your local/home SMTP domain.
Test Detail Test Data Test Response Status
Network DNS Test Resolve www.mailenable.com using Network Adapter IP Settings. Success Pass
Remote Mail Domain Resolution Test (mailenable.com) Mail Exchanger (MX) IP Addresses=mail.mailenable.com Success Pass
Local Mail Domain Resolution Test (home) Error: Could not resolve your Local Domain Name in DNS. You should change the local domain name to a domain name that is registered in DNS. This setting is found in the MMC under the properties of the SMTP Connector Error: Could not resolve DNS. (123) Fail
The DNS settings used by the SMTP Connector have caused tests to 'Fail'. Some diagnostic tests have been skipped. Please review your configuration and re-run this utility. Fail

Reverse DNS Blacklist Configuration
The following table outlines the configuration status for Reverse DNS Blacklisting.

Test Detail Test Data Test Response Status
RDNS Blacklist Status Enabled Reverse DNS is enabled at the RCPT command. Pass
RDNS Blacklist Handling Reverse DNS blocks the email at the SMTP connector. Pass
RDNS Blacklist Status xbl.spamhaus.org Enabled Pass
RDNS Blacklist Status sbl.spamhaus.org Enabled Pass
RDNS Blacklist Status zen.spamhaus.org Enabled Pass

URL Blacklisting Configuration
The following table outlines the configuration status for URL Blacklisting.

Test Detail Test Data Test Response Status
URL Blacklist Status Disabled URL Blacklisting is disabled. Pass

Web Application Configuration Test
The following table outlines the configuration status for WebMail and Web Admin.

Test Detail Test Data Test Response Status
IIS (Internet Information Server) Version 8.5 Pass
IIS (Internet Information Server) NetFxExtensibility45 ASP.NET 4.5 extensibility installed. Pass
IIS Security Settings IIS Security Lock Down Test (URLSCAN may inhibit some web applications). URLSCAN does not appear to be active on this server. Pass
ISAPI Filters Custom ISAPI Filter Test No Issues Detected Pass

Message Filtering/Antivirus
The following table outlines the status of MailEnable MTA Filtering components.

Test Detail Test Data Test Response Status
MTA Filtering Status MailEnable MTA Filters Disabled Pass
MTA COM In-Process Pickup Event pleskmemta.PleskMEMTA Enabled Pass
MTA Pickup Event Pre-Scan Enabled Pass

Authentication Tests
These tests check the settings and status of MailEnable's Authentication Provider

Test Detail Test Data Test Response Status
Configuration Provider Current Provider Tab Delimited Files Pass
Integrated Authentication WindowsAuthenticationEnabled Pass
Password Encryption Status Disabled Crypto Key Not Found Pass
Password Encryption h63478vc h63478vc Pass
Password Decryption h63478vc h63478vc Pass

Postoffice Status Tests
These tests check the settings and status of MailEnable's postoffices

Postoffice Setting Value Status
Default Postoffice Disabled The default postoffice is not enabled on this server. This means that you will always need to login as MailboxName@PostofficeName. Warn
home Windows Authentication Disabled Pass
localhost Windows Authentication Disabled Pass
xonex.nl Windows Authentication Disabled Pass
gospelrhythm.nl Windows Authentication Disabled Pass
steadycoaching.nl Windows Authentication Disabled Pass
944v8.nl Windows Authentication Disabled Pass
wizzik.nl Windows Authentication Disabled Pass



For more information on MailEnable, please visit http://www.mailenable.com.

MailEnable-Ian
Site Admin
Posts: 8524
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Not able to mail or recive mail

Postby MailEnable-Ian » Sun Oct 08, 2017 11:08 pm

Hi,

It terms of your problems sending to Gmail servers they are most likely rejecting your messages because your servers IP address is blacklisted. Please see: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a81.169.208.230&run=toolpage. Therefore the first step is resolving your problems is to visit the sites your blacklisted on and work out why you were blacklisted and have your IP removed.

Here are some articles to help:

http://www.mailenable.com/kb/content/article.asp?ID=ME020166
http://www.mailenable.com/kb/content/article.asp?ID=me020003

You are also running an outdated version of MailEnable Standard edition and therefore you also need to upgrade to the latest version 9.77 to ensure you have all latest fixes and updates to MailEnable core services. You can fidn 9.77 on our downloads page. The following articles can assist with it the upgrade procedure:

http://www.mailenable.com/kb/content/article.asp?ID=ME020040
http://www.mailenable.com/kb/content/article.asp?ID=me020513

For your problems not being able to receive emails you will need to use the "Track Message" utility (servers > Localhost >Diagnose > Track Message) within the MailEnable administration console to determine if the message was accepted and if there problems routing the message to the recipient mailbox.

Here are some articles to help you also:

http://www.mailenable.com/kb/content/article.asp?ID=ME020239
Regards,

Ian Margarone
MailEnable Support

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