All services occasionally unresponsive v9.75

VFSKeith
Posts: 13
Joined: Thu Oct 02, 2014 7:02 pm

All services occasionally unresponsive v9.75

Postby VFSKeith » Tue Aug 08, 2017 2:22 pm

Since updating to Enterprise Edition 9.75 we are getting random incidents of services becoming unresponsive and MMC not being able to load. The issue seems to resolve itself after an extended period of time or if we restart services. Unfortunately customers are stuck unable to send, or login to webmail during these incidents. Here is the data I could find in the event viewer

Code: Select all

Log Name:      Application
Source:        .NET Runtime
Date:          8/2/2017 1:16:03 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MAIL2
Description:
Application: mmc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
   at System.Windows.Forms.Control.MarshaledInvoke(System.Windows.Forms.Control, System.Delegate, System.Object[], Boolean)
   at System.Windows.Forms.Control.Invoke(System.Delegate, System.Object[])
   at MailEnable.Administration.Console.CorporateNewsView.DownloadNews()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-08-02T18:16:03.000000000Z" />
    <EventRecordID>11761772</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MAIL2</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: mmc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidOperationException
   at System.Windows.Forms.Control.MarshaledInvoke(System.Windows.Forms.Control, System.Delegate, System.Object[], Boolean)
   at System.Windows.Forms.Control.Invoke(System.Delegate, System.Object[])
   at MailEnable.Administration.Console.CorporateNewsView.DownloadNews()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

</Data>
  </EventData>
</Event>


Code: Select all

Log Name:      Application
Source:        Application Error
Date:          8/2/2017 1:16:03 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MAIL2
Description:
Faulting application name: mmc.exe, version: 6.3.9600.17415, time stamp: 0x54504e26
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18264, time stamp: 0x56e1bd71
Exception code: 0xe0434352
Fault offset: 0x0000000000008a5c
Faulting process id: 0x1f54
Faulting application start time: 0x01d30bbb402263ff
Faulting application path: C:\Windows\System32\mmc.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: a4bb97d2-77ae-11e7-80f8-62bfb7c44a68
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-08-02T18:16:03.000000000Z" />
    <EventRecordID>11761773</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MAIL2</Computer>
    <Security />
  </System>
  <EventData>
    <Data>mmc.exe</Data>
    <Data>6.3.9600.17415</Data>
    <Data>54504e26</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.18264</Data>
    <Data>56e1bd71</Data>
    <Data>e0434352</Data>
    <Data>0000000000008a5c</Data>
    <Data>1f54</Data>
    <Data>01d30bbb402263ff</Data>
    <Data>C:\Windows\System32\mmc.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>a4bb97d2-77ae-11e7-80f8-62bfb7c44a68</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>


To us, it looks like MMC crashes when trying to show us the latest news from MailEnable
Thank You,

Keith Damron
VF

VFSKeith
Posts: 13
Joined: Thu Oct 02, 2014 7:02 pm

Re: All services occasionally unresponsive v9.75

Postby VFSKeith » Wed Aug 09, 2017 2:56 pm

Bump. Please don't make us wait until MailEnable 10 is out, then force us to go through a major version change. Program worked fine in previous version!
Thank You,

Keith Damron
VF

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: All services occasionally unresponsive v9.75

Postby MailEnable-Ian » Thu Aug 10, 2017 3:58 am

Hi,

There will be a 9.76 release in the upcoming days.
Regards,

Ian Margarone
MailEnable Support

VFSKeith
Posts: 13
Joined: Thu Oct 02, 2014 7:02 pm

Re: All services occasionally unresponsive v9.75

Postby VFSKeith » Fri Aug 11, 2017 6:29 pm

Thank you Ian. My apologies for panicking. I've got PTSD from past server issues :D
Thank You,

Keith Damron
VF

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