[SOLVED] Outlook 2013 slow inserts/updates of Calendar and Contacts

Green
Posts: 31
Joined: Tue Apr 25, 2006 6:46 am

[SOLVED] Outlook 2013 slow inserts/updates of Calendar and Contacts

Postby Green » Thu Oct 22, 2015 4:17 pm

Anyone else experience slow inserts/adds of new calendar items and contacts when using the connector in Outlook 2013? Seems to always take approx 30 seconds before the item is inserted, almost like it is a timeout value of some sort.

Any help appreciated. TIA
ME Ent Pre 9.62
WinOS 2012R2

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Outlook 2013 slow inserts/updates of Calendar and Contacts

Postby MailEnable-Ian » Fri Oct 23, 2015 1:09 am

Hi,

Create a new mailbox and see if the same behavior occurs on the same client machine.
Regards,

Ian Margarone
MailEnable Support

Green
Posts: 31
Joined: Tue Apr 25, 2006 6:46 am

Re: Outlook 2013 slow inserts/updates of Calendar and Contacts

Postby Green » Fri Oct 23, 2015 5:02 am

Hi Ian,

Yes it did and does. In fact, this is exactly how I got onto the issue. New customer, new postoffice, new mailboxes, 3 x Outlook 2013 with ME Connectors - same result ~30 seconds delay on posting to calendar and contacts. Everything else works fine, i.e. posting the same via ActiveSync or via Web and even syncing back to Outlook via ME Connector anything new and Emailing, etc.

TIA
ME Ent Pre 9.62
WinOS 2012R2

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Outlook 2013 slow inserts/updates of Calendar and Contacts

Postby MailEnable-Ian » Fri Oct 23, 2015 5:35 am

Hi,

Ok ensure to disable all Outlook com-add ins apart from the MAPI connector and try your tests again. Then ensure that all AV email scanners are disabled and not filtering the IMAP port.
Regards,

Ian Margarone
MailEnable Support

Green
Posts: 31
Joined: Tue Apr 25, 2006 6:46 am

Re: Outlook 2013 slow inserts/updates of Calendar and Contacts

Postby Green » Fri Oct 23, 2015 5:38 am

Thanks much, will give it a try and report back.
ME Ent Pre 9.62
WinOS 2012R2

Green
Posts: 31
Joined: Tue Apr 25, 2006 6:46 am

Re: Outlook 2013 slow inserts/updates of Calendar and Contacts

Postby Green » Fri Oct 23, 2015 6:37 am

Yes, excellent call. For future reference, it was AVG - disabled the email scanning part of it and it now works perfectly. Thanks again for the help!
ME Ent Pre 9.62
WinOS 2012R2

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