[SOLVED] Problem with Mobile Version - ME10

maxel91
Posts: 34
Joined: Sat Dec 10, 2016 1:10 am

[SOLVED] Problem with Mobile Version - ME10

Postby maxel91 » Wed Nov 15, 2017 8:18 pm

Hi, buttons Reply, Reply all and Forward don't work in mobile version, "Error Loading Page". Delete works.

With desktop version it's all ok.

Image

Operating System: Windows Server 2008 R2 with Service Pack 1 (6.1)
Installed Product: MailEnable Enterprise Premium Edition (V10)

bandit
Posts: 2
Joined: Fri Nov 17, 2017 7:01 am

Re: Problem with Mobile Version - ME10

Postby bandit » Fri Nov 17, 2017 7:05 am

Exact same problem for me and clients of mine.

Please organise a patch/fix asap.

MailEnable-Ian
Site Admin
Posts: 8510
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Problem with Mobile Version - ME10

Postby MailEnable-Ian » Mon Nov 20, 2017 2:34 am

Hi,

Locate the "Meinstaller.exe" utility within the MailEnable "BIN" Folder. Run the executable (Run as administrator) and execute option 13. When prompted select the Microsoft .NET 4.0 64bit Framework in the drop down menu. Upon completion restart IIS and test.
Regards,

Ian Margarone
MailEnable Support

bandit
Posts: 2
Joined: Fri Nov 17, 2017 7:01 am

Re: Problem with Mobile Version - ME10

Postby bandit » Mon Nov 20, 2017 5:01 am

Worked great after a server reboot for me.

Thanks Ian!

Marlenio
Posts: 17
Joined: Tue Jun 01, 2004 6:52 pm

Re: [SOLVED] Problem with Mobile Version - ME10

Postby Marlenio » Tue Nov 21, 2017 8:48 am

It doesn't work with 32 bit version. Please fix.


[quote]500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.[/quote]

MailEnable-Ian
Site Admin
Posts: 8510
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: [SOLVED] Problem with Mobile Version - ME10

Postby MailEnable-Ian » Tue Nov 21, 2017 10:51 pm

Hi,

I have set the Framework to 2.0 32Bit and did not experience any errors. The most probable cause is that your .NET 2.0 Framework is not up to date. Run Windows updates and check for .NET updates and apply them. Then try mobile web mail again.
Regards,

Ian Margarone
MailEnable Support

maxel91
Posts: 34
Joined: Sat Dec 10, 2016 1:10 am

Re: Problem with Mobile Version - ME10

Postby maxel91 » Tue Nov 21, 2017 11:14 pm

I ran now as admin meinstaller from the BIN folder, restarted but now webmail it's broken! Restarted, installed the latest updates of Windows, tried the 32-bit version of V4 (from MEinstaller) but nothing: '(

Image

Image

Image

Log:

21/11/2017 23:29:17 Running reset IIS configuration settings from installer GUI
21/11/2017 23:29:29 Setting all web site virtual directory paths for MEWebMail to v4.0.30319
21/11/2017 23:29:29 Setting web.config for version 4 of the Framework
21/11/2017 23:29:29 Adding Mobile (version 3.5 framework) dependencies to web.config
21/11/2017 23:29:29 Setting web.config for version 4 of the Framework
21/11/2017 23:29:29 Adding Mobile (version 3.5 framework) dependencies to web.config
21/11/2017 23:29:29 Setting all web site virtual directory paths for MEAdmin to v4.0.30319
21/11/2017 23:29:29 Setting web.config for version 4 of the Framework
21/11/2017 23:29:29 Adding Mobile (version 3.5 framework) dependencies to web.config
21/11/2017 23:29:29 Setting web.config for version 4 of the Framework
21/11/2017 23:29:29 Adding Mobile (version 3.5 framework) dependencies to web.config
21/11/2017 23:29:29 Setting web.config for version 4 of the Framework
21/11/2017 23:29:29 Adding Mobile (version 3.5 framework) dependencies to web.config
21/11/2017 23:29:29 Setting all web site virtual directory paths for MEMobile to v4.0.30319
21/11/2017 23:29:29 Setting all web site virtual directory paths for MEProtocols to v4.0.30319

[EDIT]

Ok, now i select V2 64 bit and now it's come back normal.

Image

But the original error when i reply it's also here.
tomorrow I will try to update the .net

MailEnable-Ian
Site Admin
Posts: 8510
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: [SOLVED] Problem with Mobile Version - ME10

Postby MailEnable-Ian » Wed Nov 22, 2017 12:10 am

Hi,

If you cant solve it PM (private message) me your server details and ill login and check quickly.
Regards,

Ian Margarone
MailEnable Support

Marlenio
Posts: 17
Joined: Tue Jun 01, 2004 6:52 pm

Re: [SOLVED] Problem with Mobile Version - ME10

Postby Marlenio » Wed Nov 22, 2017 9:15 am

[quote="MailEnable-Ian"]Hi,

I have set the Framework to 2.0 32Bit and did not experience any errors. The most probable cause is that your .NET 2.0 Framework is not up to date. Run Windows updates and check for .NET updates and apply them. Then try mobile web mail again.[/quote]

Hi Ian,
i have Windows 2008 server Sp2 with automatic update. Framework .NET 2.0 has last patch and security update installed.

Thansk in advance,

--
Mario

maxel91
Posts: 34
Joined: Sat Dec 10, 2016 1:10 am

Re: [SOLVED] Problem with Mobile Version - ME10

Postby maxel91 » Tue Nov 28, 2017 1:38 am

Problem fixed with remote support.

Marlenio
Posts: 17
Joined: Tue Jun 01, 2004 6:52 pm

Re: [SOLVED] Problem with Mobile Version - ME10

Postby Marlenio » Tue Nov 28, 2017 7:03 am

[quote="maxel91"]Problem fixed with remote support.[/quote]

Is there any downloadable patch? I still have this problem.

MailEnable-Ian
Site Admin
Posts: 8510
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: [SOLVED] Problem with Mobile Version - ME10

Postby MailEnable-Ian » Wed Nov 29, 2017 4:22 am

HI,

The solution was to set the MailEnableAppPool under IIS to run under the 4.0 64bit Framework. You can do this using the meinstaller.exe utility located within the MailEnable "BIN" folder. Execute the file and then in the options window select option 13. When prompted select 4.0 64bit in the drop down menu.
Regards,

Ian Margarone
MailEnable Support

Marlenio
Posts: 17
Joined: Tue Jun 01, 2004 6:52 pm

Re: [SOLVED] Problem with Mobile Version - ME10

Postby Marlenio » Wed Nov 29, 2017 7:06 am

[quote="MailEnable-Ian"]HI,

The solution was to set the MailEnableAppPool under IIS to run under the 4.0 64bit Framework. You can do this using the meinstaller.exe utility located within the MailEnable "BIN" folder. Execute the file and then in the options window select option 13. When prompted select 4.0 64bit in the drop down menu.[/quote]

My installation run under Windows 2008 32 bit. I have onlye .NET Framework 2.0 and 4.0 32 bit. If i set the last one i get error in webmail. What can i do? [attachment=0]Immagine.jpg[/attachment]
Attachments
Immagine.jpg
Immagine.jpg (34.73 KiB) Viewed 98 times

maxel91
Posts: 34
Joined: Sat Dec 10, 2016 1:10 am

Re: [SOLVED] Problem with Mobile Version - ME10

Postby maxel91 » Wed Nov 29, 2017 5:11 pm

I have a new problem after the fix: meadmin.******.it doesn't work. I enter in my personal webmail.

i see that the login page it's the normal.

Image

MailEnable-Ian
Site Admin
Posts: 8510
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: [SOLVED] Problem with Mobile Version - ME10

Postby MailEnable-Ian » Wed Nov 29, 2017 10:37 pm

Hi,

The screenshot shows the web mail login page and not the web administration page. Are you sure that the host header your using in the URL is bound to the "MailEnable Webadmin" website under IIS?
Regards,

Ian Margarone
MailEnable Support

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