Chat problem

Marlenio
Posts: 17
Joined: Tue Jun 01, 2004 6:52 pm

Chat problem

Postby Marlenio » Wed Nov 15, 2017 7:36 am

Hi, i have upgrade from 9.78 to 10.0. Mail server is OK, but i have a BIG problem with chat. Our mail server is in DMZ, between a front firewall (WAN) and a back firewall (LAN). Chat is not working: in webmail chat hangs on login. Is there some port to publish on the firewall? What client we can use on android/apple and windows client?

I think that a new feature like this need a little documentation for users. :(

Thanks in advance,

--
M.L.

MailEnable
Site Admin
Posts: 4440
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: Chat problem

Postby MailEnable » Wed Nov 15, 2017 1:33 pm

For external clients (like Jitsi, Thunderbird, EmClient, MacOS), you will need to allow access via port 5222.

Having done so, please see detailed instructions for configuring clients here:
https://www.mailenable.com/kb/content/article.asp?ID=ME020671 (There are KB articles for other clients available also)

Secondly, it is unfortunate that your web mail chat is not working (this is a different problem) since it communicates via XMPP/BOSH over port 80.
If you view source on the chat page, it should show you the settings used to connect to your server. You can search for JSXC_PreBind and should see settings like this:

xmpp: {
url: '/http-bind/',
jid: 'medemo@mailenable.info/wm-tinternetexplorerv11.0',
sid: 'c5520b93-f948-4164-8465-ade9d57efcba',
rid: '215350',
domain: 'mailenable.info',
overwrite: true
}
(this above is extract of the settings when you connect to the webmail demo at http://www.mailenable.com/demo)

As such, the webmail XMPP client will attempt to connect to the same http host and port serving webmail on a url of /http-bind/.

If you monitor the network activity of the browser or use something like Fiddler, you should see the browser attempt to connect to the http-bind url and this may give some more clues as to why it is failing to connect.

Does it work in webmail when you attempt it on the server itself?
Regards, Andrew

Marlenio
Posts: 17
Joined: Tue Jun 01, 2004 6:52 pm

Re: Chat problem

Postby Marlenio » Wed Nov 15, 2017 3:45 pm

[quote="MailEnable"]
Secondly, it is unfortunate that your web mail chat is not working (this is a different problem) since it communicates via XMPP/BOSH over port 80.
If you view source on the chat page, it should show you the settings used to connect to your server. You can search for JSXC_PreBind and should see settings like this:

[...]

Does it work in webmail when you attempt it on the server itself?[/quote]

Hi Andrew,
chat now working, but refresh of connected users is very slow. If "Pippo01" is connected, and "Pippo02" connects shortly thereafter, before "Pippo01" see "Pippo02" available for chat takes a very long time.

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