AUTH.TAB duplicate entries after editing mailbox via Web Admin

beachard
Posts: 6
Joined: Thu Dec 18, 2008 3:42 pm
Location: Laval, Canada

AUTH.TAB duplicate entries after editing mailbox via Web Admin

Postby beachard » Mon Oct 30, 2017 5:18 pm

We are facing a weird issue.

We granted tha ADMIN right to one mailbox for a client. They logged in and started editing some mailboxes through the Web Admin interface. Eventually this user was unable to login anymore. We found out that her user is appearing three times in the AUTH.TAB file with the same user and password but only the middle one is ADMIN.

In the Web Admin interface we see 3 times the same entry for this mailbox but in the Windows Console we see the mailbox only onces but it is back to USER instead of ADMIN.

Can we edit the AUTH.TAB manually to remove the 2 USER entries for that single user ??

MailEnable-Ian
Site Admin
Posts: 8526
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: AUTH.TAB duplicate entries after editing mailbox via Web Admin

Postby MailEnable-Ian » Tue Oct 31, 2017 12:49 am

Hi,

Yes you can remove the unwanted auth mailbox lines in the AUTH.TAB file. However the question is how it the duplicates were added. What exact version of Enterprise are you running?
Regards,

Ian Margarone
MailEnable Support

beachard
Posts: 6
Joined: Thu Dec 18, 2008 3:42 pm
Location: Laval, Canada

Re: AUTH.TAB duplicate entries after editing mailbox via Web Admin

Postby beachard » Tue Oct 31, 2017 12:54 am

Hi and thanks for your quick answer,

We are running 9.75. Yes i need an upgrade but i did not find anything about this issue in the release notes for version 9.78.

MailEnable-Ian
Site Admin
Posts: 8526
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: AUTH.TAB duplicate entries after editing mailbox via Web Admin

Postby MailEnable-Ian » Tue Oct 31, 2017 12:57 am

Hi,

Ok. Would be ideal anyhow to be on the latest to ensure you have all the latest fixes and updates to core services. It may have been something that was fixed and not added to the release notes.
Regards,

Ian Margarone
MailEnable Support

beachard
Posts: 6
Joined: Thu Dec 18, 2008 3:42 pm
Location: Laval, Canada

Re: AUTH.TAB duplicate entries after editing mailbox via Web Admin

Postby beachard » Tue Oct 31, 2017 1:01 am

Ok, i will do the update, remove the bad entries and keep you updated if it happens again.

Thanks

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