Email delivery delay

onismart
Posts: 11
Joined: Thu Oct 31, 2013 2:25 pm

Email delivery delay

Postby onismart » Mon Sep 25, 2017 7:38 am

Hello,

I am using Emailenable Enterprise V 9.50 on Windows server 2012 R2

I have noticed that mails get delayed to be delivered to the inbox from external domains. I need help on any setting(s) that can help to reduce the time it takes for mails to get delivered from external domains.

Thank you.

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Email delivery delay

Postby MailEnable-Ian » Wed Sep 27, 2017 1:31 am

Hi,

The first step is to download 9.77 and perform the free upgrade. There has been extensive fixes and updates to MailEnable core services since 9.50 and therefore would be best upgrading and then checking if the delays persist.
Regards,

Ian Margarone
MailEnable Support

onismart
Posts: 11
Joined: Thu Oct 31, 2013 2:25 pm

Re: Email delivery delay

Postby onismart » Wed Oct 04, 2017 5:35 pm

Hello,
I have carried out the update from V9.5 to V9.77 but after the update was done I noticed the following:
1. I can only see the Postoffices but I can`t see the other Admin settings
2. I also got the error message from the Outlook connections to the server.

Please, what could be the issues and how do I have they fixed.

Thank you.
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MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Email delivery delay

Postby MailEnable-Ian » Thu Oct 05, 2017 12:57 am

Hi,

For the administration console not displaying the other nodes please follow the procedure outlined within the following article to rebuild .msc file to access the console. http://www.mailenable.com/kb/content/article.asp?ID=me020274

For the IMAP connection problems you will need to either restart the IMAP service to release the IP address from the abuse ban list or remove the IP manually from the abuse ban list. This is located under the "Localhost" properties node in the console under the "Policies" tab. As to why the IP was banned by the abuse policy I don't know and would need to inspect log files.
Regards,

Ian Margarone
MailEnable Support

onismart
Posts: 11
Joined: Thu Oct 31, 2013 2:25 pm

Re: Email delivery delay

Postby onismart » Thu Oct 05, 2017 9:15 am

Thanks for your quick response.

I will follow the guidelines.

The initial report of email been delayed before delivery is still happening after the up from V9.5 to V9.77. I am kind of wondering if any setting or configuration to fix that. We have to wait for mails to arrive at a later time which is not very good for us.

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Email delivery delay

Postby MailEnable-Ian » Fri Oct 06, 2017 12:01 am

Hi,

For the delays you need to inspect the SMTP log files and search for the incoming transaction with the remote mail server to if there is a delay in accepting the message. Or you can use the "track Message" utility in the administration console under: Servers > Localhost > Diagnose > Track Message. Most likely you have SMTP greylisting enabled which explain the delay.
Regards,

Ian Margarone
MailEnable Support

onismart
Posts: 11
Joined: Thu Oct 31, 2013 2:25 pm

Re: Email delivery delay

Postby onismart » Fri Oct 06, 2017 7:44 am

Hello,

I did a diagnostic test on the Mailenable server and saw the error below. I have no idea what is. How do I fix the problem and what is the implication of the error.

Thank you.
Attachments
ME.png
Error from Mailenable V9.77 system.
ME.png (11.65 KiB) Viewed 29 times

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