[SOLVED] Tasks Disappeared

MartyScIV
Posts: 8
Joined: Fri Jun 02, 2017 6:00 pm

[SOLVED] Tasks Disappeared

Postby MartyScIV » Wed Jun 28, 2017 10:42 pm

I had a user suddenly lose all their tasks. Looking on the server, the folder with the tasks does include all the tasks as individual files but the index.xml got reset to blank. Fortunately, it looks like the index.xml.bak has all the missing tasks. What is the proper procedure to restore those tasks?

[Server]
MailEnable Enterprise Premium 9.75
Windows 2012 R2

[Client]
Windows 10 (all patched)
Outlook 2016

Thanks,
Marty

MailEnable-Ian
Site Admin
Posts: 8466
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Tasks Disappeared

Postby MailEnable-Ian » Thu Jun 29, 2017 3:41 am

Hi,

To fix the missing entries create a blank text file via Windows Notepad and name it _change.dty and then place the file in the "Tasks" folder. Login to the web mail client and access "Tasks" so that the index.xml file is updated. If it doesn't work simply delete the current index and access the "Tasks" for the file to be rebuilt.
Regards,

Ian Margarone
MailEnable Support

MartyScIV
Posts: 8
Joined: Fri Jun 02, 2017 6:00 pm

Re: Tasks Disappeared

Postby MartyScIV » Thu Jun 29, 2017 3:23 pm

The _CHANGE.DTY fixed it.

Thanks!
Marty

Who is online

Users browsing this forum: No registered users and 5 guests