IMAP Migration issues

dmburgess
Posts: 65
Joined: Mon Oct 15, 2007 8:29 pm

IMAP Migration issues

Postby dmburgess » Sat Jun 24, 2017 12:52 pm

We have a new client we are on-boarding and we are getting these errors in the migration logs:

06/24/17 07:54:38 ----------------------------------------------------------
06/24/17 07:55:38 ***********************************************************
06/24/17 07:55:38 Begin Mailbox Message Replication
06/24/17 07:55:38 Host:
06/24/17 07:55:38 User:j
06/24/17 07:55:38 Incremental:0
06/24/17 07:55:38 ***********************************************************
06/24/17 07:55:38 Commenced Migrating Folders 40 Items
06/24/17 07:55:38 Archives 0 Items
06/24/17 07:55:39 Archives.2012 1 Items
06/24/17 07:55:39 Deleted Messages 31 Items
06/24/17 07:55:39 Drafts 3 Items
06/24/17 07:55:40 Inbox 1932 Items
06/24/17 07:55:42 ----------------------------------------------------------

Completed Mailbox Message Replication
Source Folder Count:40
Total Source Messages:1967
Total Target Messages:0
Total Transferred:0
Failure:Exception occurred failure for username j.com and postoffice : failed to connect to host :143 without SSL.

06/24/17 07:55:42 ----------------------------------------------------------

sometimes when i look at them it shows a % done, but most of the time it notes these errors! first time i have seen this. any suggestions would be helpful.

dmburgess
Posts: 65
Joined: Mon Oct 15, 2007 8:29 pm

Re: IMAP Migration issues

Postby dmburgess » Sat Jun 24, 2017 12:53 pm

BTW, have verified that the servrer can login to the remote server without issues and without SSL on port 143.

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IMAP Migration issues

Postby MailEnable-Ian » Mon Jun 26, 2017 3:42 am

Hi,

What version of MailEnable Enterprise are you running? If older than 9.75 then please update as there have been fixes to the migration utility.
Regards,

Ian Margarone
MailEnable Support

dmburgess
Posts: 65
Joined: Mon Oct 15, 2007 8:29 pm

Re: IMAP Migration issues

Postby dmburgess » Mon Jun 26, 2017 12:36 pm

we were using 9.74, upgrading now to 9.75

dmburgess
Posts: 65
Joined: Mon Oct 15, 2007 8:29 pm

Re: IMAP Migration issues

Postby dmburgess » Mon Jun 26, 2017 12:44 pm

What happens with the migration utility when we have a pair of clusters servers? Is one only run? If I start the migration service on one box, the other turns off.

dmburgess
Posts: 65
Joined: Mon Oct 15, 2007 8:29 pm

Re: IMAP Migration issues

Postby dmburgess » Mon Jun 26, 2017 12:45 pm

The same error occurs in the latest version. I can open a telnet window and telnet to port 143 without issues, but the migration utility does not migrate. It gets the data, but then passes this error and thats it. It states nothing was moved.

lr0gers
Posts: 1
Joined: Wed Jul 19, 2017 12:02 am

Re: IMAP Migration issues

Postby lr0gers » Wed Jul 19, 2017 12:11 am

I'm using the standard version 9.75 and it does the same for me as well. I discovered, however, that if you enter the old server configuration and enable it, connecting the old account to exactly the same named accounts in the new server, then as soon as you log in to the new server, it uses those credentials to log into the older server and starts a migration. I believe it mentions this process in the migration tool.

However, every mailbox seems to start to download and then states it can't connect, then starts a few seconds later, gives a small percentage and then says it can't connect again. I have no idea what it's doing, but I'm only loading 4 mailboxes right now, it's been almost 18 hours and one of the boxes has progressed to 47%.

I'm not sure why it constantly resets the connection, I'm under the impression that any changes to the data causes the reset. I'm still delivering emails to the original server and the users are still using the original. My plan was to complete as much of the migration as possible before switching the users to the new server. But this is taking forever and I have many more inboxes to migrate.

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