Folders and email disappear - Windows Update

rfwilliams777
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Joined: Thu Nov 11, 2004 5:26 pm
Location: Kingsville, Texas

Folders and email disappear - Windows Update

Postby rfwilliams777 » Thu Jun 15, 2017 2:40 pm

A .net framework update (KB3186539) breaks the webmail where it will not display the folders and emails. Uninstalling the update fixes it...but bear this in mind.
I am using Ent 9.75.
Robert Williams, Owner
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MailEnable-Ian
Site Admin
Posts: 8479
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Folders and email disappear - Windows Update

Postby MailEnable-Ian » Fri Jun 16, 2017 4:00 am

Hi,

Can you please lodge a support ticket under "Upgrade" and provide access to the server so that we can check further.
Regards,

Ian Margarone
MailEnable Support

Admin
Site Admin
Posts: 774
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Folders and email disappear - Windows Update

Postby Admin » Fri Jun 16, 2017 11:02 am

Hi,

Updated kits with a fix for this can be found at:

http://www.mailenable.com/beta

If you are using older versions of MailEnable (or do not want to install these kits) you should be able to resolve this by editing the web.config file in the Mail Enable\bin\Netwebmail directory and adding the following between the <system.web> and </system.web> tags:

Code: Select all

<caching><cache disableExpiration="true"/></caching>


Uninstalling the 4.7 .Net upgrade would also resolve it.

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