webmail and attachments

cfdynamics
Posts: 89
Joined: Mon May 24, 2010 2:27 pm

webmail and attachments

Postby cfdynamics » Mon Apr 18, 2016 7:53 pm

We keep having random failures when trying to send attachments in webmail since version 9.10. 3 servers in a clustered configuration running the most recent 9.11 installation.

Most recent example not only did not send the attachment but also left the subject line blank. Issue does not appear to be server specific and not related to the attachments. I was able to send the same attachment through the same server with another attempt.

any ideas?

cfdynamics
Posts: 89
Joined: Mon May 24, 2010 2:27 pm

Re: webmail and attachments

Postby cfdynamics » Fri Jun 09, 2017 7:27 pm

Having this same issue now on 9.74. anybody else seeing webmail attachments disappear?

bitechbobbrenner
Posts: 22
Joined: Tue Jan 20, 2015 4:57 pm

Re: webmail and attachments

Postby bitechbobbrenner » Mon Jun 12, 2017 10:23 pm

Having same problem with Webmail. Send a PDF file and the receiving party is getting an attachment but with the file renamed and the size of 0kb.

HELP customers are complaining.

ME Enterprise 9.74

bitechbobbrenner
Posts: 22
Joined: Tue Jan 20, 2015 4:57 pm

Re: webmail and attachments

Postby bitechbobbrenner » Wed Jun 14, 2017 4:47 pm

Our users are having the same error regardless of the browser used. Tested browsers: Edge, IE, Chrome and Firefox. The work around is using the "Attachment" link. The error only happens when using "Browse" button.
MEattachment Error.JPG
MEattachment Error.JPG (13.46 KiB) Viewed 953 times

cfdynamics
Posts: 89
Joined: Mon May 24, 2010 2:27 pm

Re: webmail and attachments

Postby cfdynamics » Wed Jun 14, 2017 5:15 pm

any input from you guys at Mailenable? now multiple people reporting same issue

MailEnable-Ian
Site Admin
Posts: 8438
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail and attachments

Postby MailEnable-Ian » Thu Jun 15, 2017 3:21 am

Hi,

We have tried emulating the behavior without success. I think the best way forward here would be to lodge a support ticket under "upgrade" (free) and provide credentials for a test mailbox along with the URL for the web mail client and an example of the file you're uploading via web mail so we can emulate the problem.
Regards,

Ian Margarone
MailEnable Support

gperez.gpfti
Posts: 5
Joined: Fri May 27, 2016 7:51 am

Re: webmail and attachments

Postby gperez.gpfti » Fri Jun 16, 2017 11:00 am

Hi all,
I have this issue too. I have found the origin of the problem, it depends on the name of de file. I realized that the file I had problems with had a dot additional to the file extension (in the middle of the file name more or less). I renamed the dot, and the problem finished.

I have also another problem with webmail which I have not detected the origin of it, that I will post in another thread, but I though this would help to update this Webmail bug...

Regards,

Guillermo Pérez

bitechbobbrenner
Posts: 22
Joined: Tue Jan 20, 2015 4:57 pm

Re: webmail and attachments

Postby bitechbobbrenner » Fri Jun 23, 2017 1:39 am

Ian,

I submitted a support request as requested but for got to mention, as of now the only attachments attempted by clients and myself were PDF's.

Bob

cfdynamics
Posts: 89
Joined: Mon May 24, 2010 2:27 pm

Re: webmail and attachments

Postby cfdynamics » Fri Jul 07, 2017 3:00 pm

Any progress on this issue?

MailEnable-Ian
Site Admin
Posts: 8438
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail and attachments

Postby MailEnable-Ian » Tue Jul 11, 2017 12:55 am

Hi,

Any progress on this issue?


Are you running 9.75?
Regards,

Ian Margarone
MailEnable Support

cfdynamics
Posts: 89
Joined: Mon May 24, 2010 2:27 pm

Re: webmail and attachments

Postby cfdynamics » Tue Jul 11, 2017 1:35 am

Still running 9.74 here. Was waiting for release notes to indicate a fix was in place.

MailEnable-Ian
Site Admin
Posts: 8438
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail and attachments

Postby MailEnable-Ian » Tue Jul 11, 2017 2:34 am

Hi,

I believe the fix in the release notes in 9.75 was:

FIX: Base64 attachments under 80 bytes would not decode in webmail
Regards,

Ian Margarone
MailEnable Support

cfdynamics
Posts: 89
Joined: Mon May 24, 2010 2:27 pm

Re: webmail and attachments

Postby cfdynamics » Tue Jul 11, 2017 2:43 am

thanks. Will give it a try.

cfdynamics
Posts: 89
Joined: Mon May 24, 2010 2:27 pm

Re: webmail and attachments

Postby cfdynamics » Fri Jul 28, 2017 2:03 pm

It appears that the issue still exists in version 9.75. Customer is also reporting that sometimes when they are just replying to an email that came with an attachment, the reply disappears after they click send. Not found in drafts or sent folder either...

cfdynamics
Posts: 89
Joined: Mon May 24, 2010 2:27 pm

Re: webmail and attachments

Postby cfdynamics » Tue Aug 22, 2017 3:07 pm

anything on this?

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