E-mails in Inbox

FabPell980
Posts: 3
Joined: Thu Nov 09, 2017 7:47 am

E-mails in Inbox

Postby FabPell980 » Thu Nov 09, 2017 8:00 am

Hi All!

I have one user that can't find specific e-mails into its Inbox folder.

On the server I have this log:

11/06/17 11:16:33 # [9FE9FA5AA07040AEBB4E4373EC3BF8E1.MAI] Delivered message from [SMTP:prvs=84837371c1=registrazione@telepass.it] to PO=ilclube.it MBX=lella_morelli FLD=\Inbox
11/08/17 15:19:58 # [1AA8025A4C384CC6B796AD086D06AF13.MAI] Delivered message from [SMTP:prvs=048552e5e9=noreply@telepass.it] to PO=ilclube.it MBX=lella_morelli FLD=\Inbox
11/08/17 15:19:58 # [37CB75791AA04CA08DBB42CEDE8DCFE1.MAI] Delivered message from [SMTP:prvs=8485f53665=registrazione@telepass.it] to PO=ilclube.it MBX=lella_morelli FLD=\Inbox

If I am right the mails were delivered into Inbox folder of the user, but I can't find those e-mails into the Inbox folder.
How I can investigate this?

Thank you

MailEnable-Ian
Site Admin
Posts: 8510
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: E-mails in Inbox

Postby MailEnable-Ian » Fri Nov 10, 2017 2:05 am

Hi,

Navigate within the MailEnable installation path on the server to: Mail Enable\Psotoffices\ilclube.it\MAILROOT\lella_morelli\inbox. Do you see the following .MAI files listed:

9FE9FA5AA07040AEBB4E4373EC3BF8E1.MAI
1AA8025A4C384CC6B796AD086D06AF13.MAI
37CB75791AA04CA08DBB42CEDE8DCFE1.MAI
Regards,

Ian Margarone
MailEnable Support

FabPell980
Posts: 3
Joined: Thu Nov 09, 2017 7:47 am

Re: E-mails in Inbox

Postby FabPell980 » Fri Nov 10, 2017 8:16 am

Thank you for the reply.
I don't have the files in that folder or in any other folders.

FabPell980
Posts: 3
Joined: Thu Nov 09, 2017 7:47 am

Re: E-mails in Inbox

Postby FabPell980 » Tue Nov 14, 2017 8:01 am

So, I don't have the files in any folder of the directories of the program.
Have my mails gone missing?

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