550 A user policy is preventing you from sending e-mail to this address.

minasonline
Posts: 6
Joined: Wed Jun 21, 2017 12:34 pm

550 A user policy is preventing you from sending e-mail to this address.

Postby minasonline » Wed Jun 21, 2017 12:52 pm

Hello,

I am using MailEnable Professional 9.72. One sender is receiving the follow error when sent messages to our server (any account):

<pcp@kortgeral.com.br <mailto:pcp@kortgeral.com.br> >: host mail.kortgeral.com.br[162.254.149.68] said: 550 A
user policy is preventing you from sending e-mail to this address.
Please contact your e-mail administrator. (in reply to RCPT TO command)

<hugo@hdmti.com.br <mailto:hugo@hdmti.com.br> >: host mail.hdmhost.com.br[162.254.149.68] said: 550 A user
policy is preventing you from sending e-mail to this address.
Please contact your e-mail administrator. (in reply to RCPT TO command)

I checked on webmail and to not have blocked to sender on user1 or user2 accounts. Please, any other tip to found where have this bocked on server?

Thank you,
Bruno de Lima Costa.

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: 550 A user policy is preventing you from sending e-mail to this address.

Postby MailEnable-Ian » Thu Jun 22, 2017 12:01 am

Hi,

Please download and upgrade to version 9.75 as there was a fix in this area. Report back if the problem persists after the upgrade.
Regards,

Ian Margarone
MailEnable Support

minasonline
Posts: 6
Joined: Wed Jun 21, 2017 12:34 pm

Re: 550 A user policy is preventing you from sending e-mail to this address.

Postby minasonline » Thu Jun 22, 2017 1:22 pm

Hello Ian,

I am update my MailEnable to 9.75 but the issue persist, see log of one message that customer sent now:

Status: SMTP transaction details for Message ID [49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI] follow below:

06/22/17 09:51:28 SMTP-IN 49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI 1912 52.54.71.218 220 plesk2 ESMTP MailEnable Service, Version: 9.75-9.75- ready at 06/22/17 09:51:28 0 0
06/22/17 09:51:28 SMTP-IN 49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI 1912 52.54.71.218 EHLO EHLO antispam.smartfocusti.com.br 250-plesk2.molservidores.com [52.54.71.218], this server offers 4 extensions 139 35
06/22/17 09:51:28 SMTP-IN 49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI 1912 52.54.71.218 MAIL MAIL FROM:<FROM> 250 Requested mail action okay, completed 43 36
06/22/17 09:51:28 SMTP-IN 49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI 1912 52.54.71.218 RCPT RCPT TO:<TO> 550 A user policy is preventing you from sending e-mail to this address. Please contact your e-mail administrator. 116 32
06/22/17 09:51:29 SMTP-IN 49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI 1912 52.54.71.218 RSET RSET 250 Requested mail action okay, completed 43 6
06/22/17 09:51:29 SMTP-IN 49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI 1912 52.54.71.218 QUIT QUIT 221 Service closing transmission channel 42 6

Regards,
Bruno de Lima Costa.

minasonline
Posts: 6
Joined: Wed Jun 21, 2017 12:34 pm

Re: 550 A user policy is preventing you from sending e-mail to this address.

Postby minasonline » Thu Jun 22, 2017 10:52 pm

Hello Ian!

The issue persist after upgrade of MailEnable to new version 9.75. Please, do you can help me? I put the sender email on whilist but the issue persist too.

Regards,
Bruno de Lima Costa

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: 550 A user policy is preventing you from sending e-mail to this address.

Postby MailEnable-Ian » Fri Jun 23, 2017 12:29 am

Hi,

The recipient mailbox must have blacklisted the address or domain. Check the following path manually on the MailEnable server for a .LST file for the sender address:

Mail Enable\Config\Postoffices\(postoffice name)\MAILBOXES\(mailbox name)\Senders\BlackList

Example: test2@Mailenable.com.au.LST

If one is present for that sender address delete it and try to send to the recipient address.
Regards,

Ian Margarone
MailEnable Support

minasonline
Posts: 6
Joined: Wed Jun 21, 2017 12:34 pm

Re: 550 A user policy is preventing you from sending e-mail to this address.

Postby minasonline » Fri Jun 23, 2017 1:11 pm

Ian,

I am already search LST files but do not exist to sender account or sender domain, see:

http://take.ms/rtiJf
http://take.ms/vWjHi

Any other tip to check this issue? I tried put the sender account and sender domain on whitelist but the issue persist.

I will sent full error message to you on private message.

Thank you,
Bruno de Lima Costa.

minasonline
Posts: 6
Joined: Wed Jun 21, 2017 12:34 pm

Re: 550 A user policy is preventing you from sending e-mail to this address.

Postby minasonline » Wed Jun 28, 2017 8:02 pm

Ian,

Please, do you can help me?

Thank you,
Bruno de Lima Costa.

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: 550 A user policy is preventing you from sending e-mail to this address.

Postby MailEnable-Ian » Thu Jun 29, 2017 3:38 am

Hi,

Please lodge a support ticket via the MailEable support form for a managed response and so we can retrieve more information.

https://www.mailenable.com/support/step1.asp
Regards,

Ian Margarone
MailEnable Support

minasonline
Posts: 6
Joined: Wed Jun 21, 2017 12:34 pm

Re: 550 A user policy is preventing you from sending e-mail to this address.

Postby minasonline » Thu Jun 29, 2017 1:09 pm

Ian,

On this link I only have a paid support. :?

Class A (Emergency): high priority response (2 hours, 24/7) - $180.00 USD
Class B (Standard): normal priority response (1 business day) - $80.00 USD

Need I paid to check this issue?

Thank you,
Bruno de Lima Costa.

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