retrying 2 periods of "Retries" config

ruruchan
Posts: 2
Joined: Wed Jun 14, 2017 1:11 am

retrying 2 periods of "Retries" config

Postby ruruchan » Wed Jun 14, 2017 1:24 am

Hello forum,

I found that my server retrying sending mail over "Failed message lifetime" and
I'd like to know why that is happening. Any help will be appricated.

I haven't changed settings at SMTP - Delivery, first retry - 10, second - 30 and so on.

mail retry was in 240 min span but somehow it went back in 30min, 10min, 30min... span and then 240min span again.
06/11/17 22:18:16
06/12/17 02:18:16
06/12/17 02:48:48
06/12/17 02:58:40
06/12/17 03:28:40
06/12/17 04:28:40
06/12/17 08:28:40

Here is log of the case,

06/10/17 20:38:14 SMTP-IN 907CA60CBBA14B7E9E108DB8A0704DF9.MAI 1148 ::1 RCPT RCPT TO: <xxxxx@gmail.com> 250 Requested mail action okay, completed 43 30
06/10/17 20:38:17 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1060 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 198 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/10/17 20:48:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1056 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/10/17 21:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1264 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/10/17 22:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1348 64.233.189.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/11/17 02:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 996 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 200 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/11/17 06:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1136 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/11/17 10:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1212 64.233.189.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 198 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/11/17 14:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 312 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/11/17 18:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1148 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 198 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/11/17 22:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 872 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 198 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 02:18:16 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 900 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 02:48:48 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 808 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 198 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 02:58:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 644 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 198 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 03:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 804 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 04:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 980 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 201 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 08:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1032 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 200 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 12:28:42 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 920 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 200 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 16:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 972 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 200 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/12/17 20:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 916 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/13/17 00:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 956 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 200 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/13/17 04:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 812 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 198 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/13/17 08:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1120 74.125.204.27 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 196 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=
06/13/17 12:28:40 SMTP-OU 088B6F4B95F04016A5441195F103FC08.MAI 1180 74.125.204.26 RCPT RCPT TO:<xxxxx@gmail.com> 452-4.2.2 The email account that you tried to reach is over quota. Please direct 29 199 =?iso-2022-jp?B?GyRCIVokNE09THMzTkcnIVsiYxsoQlRoZSBCbGVuZCBJbg==?=

MailEnable-Ian
Site Admin
Posts: 8406
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: retrying 2 periods of "Retries" config

Postby MailEnable-Ian » Wed Jun 14, 2017 3:32 am

Hi,

The only way the retry count would have been reset is if the SMTP service was restarted. Therefore check the log files for **** log file started **** in between the times you pointed in your post.

You might want to also review the following article and change the registry key to see if this helps:

https://www.mailenable.com/kb/content/article.asp?ID=ME020566
Regards,

Ian Margarone
MailEnable Support

ruruchan
Posts: 2
Joined: Wed Jun 14, 2017 1:11 am

Re: retrying 2 periods of "Retries" config

Postby ruruchan » Wed Jun 14, 2017 4:17 am

Hello Ian,

Thank you for your post, we had maintenace at that time and restarted the server.
Thank you so much! :D

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