Webmail Attachment Issue - MailEnable Pro v9.73

ASL
Posts: 2
Joined: Wed May 10, 2017 10:08 am

Webmail Attachment Issue - MailEnable Pro v9.73

Postby ASL » Wed May 10, 2017 10:35 am

Hi,

I am receiving the below email information when receiving email with PDF attachments. This only occurs when being sent from a specific sender and has only started in the last month.

I saw this post http://forum.mailenable.com/viewtopic.php?f=3&t=40762&p=108293&hilit=mime#p108293, so have upgraded to v9.73 from v8.01 but still have the same problem.

Any help will be greatly received:

This is a multi-part message in MIME format.

--=_BlatBoundary-quVCIqvdEOCKtjLN1Z7KY
Content-Type: multipart/related;
boundary="=_BlatBoundary-quVCIqvdEOCKtjLN1Z7KZ"

--=_BlatBoundary-quVCIqvdEOCKtjLN1Z7KZ
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html;
charset="ISO-8859-1";
reply-type=original

<=21DOCTYPE html>
<html>
<head>
<meta charset=3D=22utf-8=22 />
<title>ebilling</title>
<style>
/* Style Definitions */
p.normal =7B
font-size: 11pt;
font-family: =22Calibri=22,=22sans-serif=22;
color: =23000000;
=7D

p.signature =7B
font-size: 11pt;
font-family: =22Calibri=22,=22sans-serif=22;
color: =23666666;
=7D

p.small =7B
font-size: 9pt;
font-family: =22Calibri=22,=22sans-serif=22;
color: =23666666;
=7D

span.blue =7B
color: =230060F0;
=7D

a.transped:link =7B
color: =230060F0;
=7D

a.transped:visited =7B
color: =230060F0;
=7D
</style>
</head>
<body>
<p class=3D=22normal=22>
Sehr geehrter Kunde,<br />
<br />
im Anhang erhalten Sie Ihre Rechnung im pdf-Format.<br />
<br />
F?r R?ckfragen stehen wir Ihnen gerne telefonisch unte=
r +43 5332 799 338 oder per E-Mail (<a class=3D=22transped=22 href=3D=22=
mailto:debitoren=40transped.at=22>debitoren=40transped.at</a>) zur Verf&=
uuml;gung.<br />
</p>
<p class=3D=22signature=22>
--<br />
Mit freundlichen Gr??en<br />
Ihr Transped-Debitoren-Team<br />
<br>
Gewerbepark 1 &=23921 6300 W?rgl &=23921 AUSTRIA<br />
<b>fon</b> <span class=3D=22blue=22>+43 5332 799 338</span><br />
<b>web</b> <a href=3D=22http://www.transped-europe.com=22 class=3D=22=
transped=22>www.transped-europe.com</a> &=23921 <b>mail</b> <a href=3D=22=
mailto:debitoren=40transped.at=22 class=3D=22transped=22>debitoren=40tra=
nsped.at</a>
<p class=3D=22small=22><b>UID/VAT</b> ATU37204707 &=23921 <b>Firmenb=
uchnummer</b> FN 37096 d &=23921 <b>Firmenbuchgericht</b> LG Innsbruck</=
p><br />
<hr>
<p class=3D=22normal=22>
Dear Businesspartner,<br />
<br />
please find enclosed your invoice (pdf-file) as per agreement.<b=
r />
<br />
For any further questions, please do not hesitate to contact us =
per telephone +43 5332 799 338 or per E-Mail (<a class=3D=22transped=22 =
href=3D=22mailto:debitoren=40transped.at=22>debitoren=40transped.at</a>)=
.<br />
</p>
<p class=3D=22signature=22>
--<br />
Kind Regards<br />
your Transped-Debitoren-Team<br />
<br>
Gewerbepark 1 &=23921 6300 W?rgl &=23921 AUSTRIA<br />
<b>fon</b> <span class=3D=22blue=22>+43 5332 799 338</span><br />
<b>web</b> <a href=3D=22http://www.transped-europe.com=22 class=3D=22=
transped=22>www.transped-europe.com</a> &=23921 <b>mail</b> <a href=3D=22=
mailto:debitoren=40transped.at=22 class=3D=22transped=22>debitoren=40tra=
nsped.at</a>
<p class=3D=22small=22>
<b>UID/VAT</b> ATU37204707 &=23921 <b>Firmenbuchnummer</b> FN 37=
096 d &=23921 <b>Firmenbuchgericht</b> LG Innsbruck
</p><br />

</body>
</body>

--=_BlatBoundary-quVCIqvdEOCKtjLN1Z7KZ
Content-Type: application/pdf;
name="1065531.pdf"
Content-Transfer-Encoding: BASE64
Content-Disposition: ATTACHMENT;
filename="1065531.pdf"

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail Attachment Issue - MailEnable Pro v9.73

Postby MailEnable-Ian » Thu May 11, 2017 2:49 am

Hi,

We would need an example of the raw message file (.MAI file). You can retrieve this by logging into the web mail client and locating the message. Then right click on the message and select "Download Source". Once you have the message lodge a support ticket via the MailEnable support form under the category" of "upgrade" (free) and attach the message file.
Regards,

Ian Margarone
MailEnable Support

ASL
Posts: 2
Joined: Wed May 10, 2017 10:08 am

Re: Webmail Attachment Issue - MailEnable Pro v9.73

Postby ASL » Thu May 11, 2017 8:41 am

Thanks Ian, I will do

cmiller@atcomm.com
Posts: 14
Joined: Wed Aug 27, 2008 3:33 pm

Re: Webmail Attachment Issue - MailEnable Pro v9.73

Postby cmiller@atcomm.com » Mon Jun 05, 2017 5:37 pm

Any answers to this? I'm having a similar issue.

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