Unable to send receive emails using MailEnable

smartabbas
Posts: 1
Joined: Mon Aug 14, 2017 4:02 pm

Unable to send receive emails using MailEnable

Postby smartabbas » Mon Aug 14, 2017 4:49 pm

I am new to MailEnable, i installed the mailenable softwares following a youtube video, i made necessary DNS updates as well, however i am neither able to send email or receive mail. When i did diagnostics on MailEnable, all the entries were Pass and highlighted Green, however for Host TCP/IP Settings i am getting No Domain is configured under your windows TCP/IP Settings, i am suspicious about this entry, may be it's not working because of this, but there's no solution provided in the diagnostics, i tried google as well, could any one please help me what's exactly the issue with the MailEnable Software.

As i am unable to attach Text File, i am posting my Diagnoostics data here, the DNS entries could be found in attachment.
Configuration and Data Test
The following table shows the configuration status for configuration and data stores.
Test Detail Test Data Test Response Status
Cluster Mode Single Node This server is a Single Node MailEnable Server Pass
Directory Check Postoffices Configuration Directory (C:\Program Files (x86)\Mail Enable\CONFIG\POSTOFFICES\*.): Directory exists and is accessible. Pass
Directory Check Queue Root Directory (C:\Program Files (x86)\Mail Enable\QUEUES\*.): Directory exists and is accessible. Pass
Directory Check Store Repository Directory (C:\Program Files (x86)\Mail Enable\POSTOFFICES\*.): Directory exists and is accessible. Pass
Configuration Provider: Tab Delimited Files Success Pass
Configuration Directory: C:\Program Files (x86)\Mail Enable\CONFIG Success Pass

Application Environment
The following table outlines the status of your Windows Application Environment.
Test Detail Test Data Test Response Status
ADO Version Passed: 6.3.9600.16384 Success Pass
MSXML Library Passed: MSXML 3.X library seems to be installed on this computer. Success Pass
ADO Library Integrity Passed Success Pass

Abuse Prevention
The following table outlines the status abuse prevention and detection.
Test Detail Test Data Test Response Status
Simple Password Protection Availability Simple password protection has not been enabled. It is either disabled or not available. Pass

System Services Test
The following table outlines MailEnable system services and their status. (NOTE: you may not have all services installed on your system).
Test Detail Test Data Test Response Status
Mail Transfer Agent (None) Success Pass
POP3 Server (None) Success Pass
List Server Connector (None) Success Pass
Postoffice Connector (None) Success Pass
SMTP Connector (None) Success Pass
HTTPMail Service (None) Status: Service Not Installed Pass
POP Retrieval Connector (None) Status: Service Not Installed Pass
IMAP Service (None) Success Pass
Management Service (None) Status: Service Not Installed Pass

Windows Event Log Report
The following table outlines recent (7 days) significant MailEnable events written to the Windows Event Log.
Time Source Test Response Status
14 Aug 2017 19:57:15 MailEnable Services No Errors Detected Pass

Exchange ActiveSync
The following table outlines Exchange ActiveSync (EAS) settings and configuration information.
Test Detail Test Data Test Response Status
Exchange ActiveSync (EAS) Availability Disabled or Not Available Pass

Service Activity
The following table outlines the current state of MailEnable services.
No connections or service activity at this time.

Queue Status
The following graph outlines the length of MailEnable queues. A maximum of 2,000 items in the queue are shown in the diagram. If you have more than 2,000 items in the queue, your system is severely overloaded.
Connector Queue Type Queued Items
List Server Connector Inbound 0



Outgoing 0



POP Connector Inbound 0



Outgoing 0



SF Connector Inbound 0



Outgoing 0



SMTP Connector Inbound 0



Outgoing 5




Host TCP/IP Settings
The following table contains the servers Windows TCP/IP settings relating to DNS Resolution. These settings are determined by querying your Windows Network Connections.
Test Detail Test Data Test Response Status
Host Name: VM-d82986fb-991 Success Pass
Domain Name: No domain name is configured under your Windows TCP/IP settings. Success Pass
DNS Servers: 181.41.222.18, 181.41.223.18 Success Pass
Number of Network Interfaces: 8 Success Pass

Network Interface Report
The following table outlines the network drivers/interfaces installed on this computer.
Description Device ID Result Status
Red Hat VirtIO Ethernet Adapter {10851752-E58A-48FD-AADE-411796F57663} Active Pass

Mail Transfer Agent
The following table outlines MailEnable Mail Transfer Agent settings.
Test Detail Test Data Test Response Status
Inbound Command Message Max Deliver Time 3 Success Pass
Maximum Transfer Threads 16 Success Pass

SMTP Configuration Test
The following table outlines critical security settings for Inbound SMTP conversations.
Test Detail Test Data Test Response Status
Default SMTP Host Name mail.pumpsglobal.com By default, this server will identify as mail.pumpsglobal.com for inbound and outbound SMTP conversations. Pass
Default SPF Domain mail.pumpsglobal.com SPF record found for mail.pumpsglobal.com Pass
SMTP DNS Host 181.41.222.18 Success Pass
Listening Port 25 Success Pass
Restrict Number of Inbound Recipients Enabled Success Pass
Maximum Receive Threads 32 Success Pass
Require valid DNS PTR record Disabled Success Pass
Sender Policy Framework Validation Disabled Success Pass
Local Domain Name pumpsglobal.com Success Pass
Resolve Sender Domain Off Success Pass
DNS Library Enhanced Multithreaded Success Pass
SMTP Authentication Source Using MailEnable Authentication Credentials Success Pass
Notification sender address POSTMASTER@pumpsglobal.com Success Pass
SMTP Access Control List Length 0 item(s) listed in SMTP Inbound Blocked IP Address Register Success Pass

SMTP Relay Settings
The following table outlines your current SMTP Relay settings. These settings determine who can send mail through your SMTP server. It is imperative that your server is secured correctly.
Test Detail Test Data Test Response Status
SMTP Authentication Enabled On Success Pass
Allow Relay For Privileged IP Ranges On Success Pass
Allow Relay For Local Sender Addresses Off Success Pass

SMTP Inbound Bindings Test
The following table outlines which IP addresses are bound to the SMTP protocol.
Test Detail Test Data Test Response Status
154.16.126.55 220 mail.pumpsglobal.com ESMTP MailEnable Service, Version: 9.75-- ready at 08/14/17 19:57:15 Success Pass
127.0.0.1 220 mail.pumpsglobal.com ESMTP MailEnable Service, Version: 9.75-- ready at 08/14/17 19:57:15 Success Pass

SMTP Outbound Configuration
The following table outlines the configuration of the SMTP Connector's outbound mail processing agent.
Test Detail Test Data Test Response Status
SMTP Outbound Delivery Enabled Success Pass
SMTP Smarthost Disabled: DNS Resolution (MX) determines receiving mail server Success Pass
Maximum Send Threads 32 Success Pass
Delay Notifications Result: 0 Notifications will be generated after 5 minutes. Pass
Message Retry Interval (First Attempt) Return: 10 Failed messages will be retried after 10 minutes. Pass
Outbound SMTP Interface 154.16.126.55 This IP Address will be used when sending mail to remote hosts. You should ensure a DNS PTR record exists for the outbound Interface. Pass
Post Send Message Wait (milliseconds) 10 Success Pass
Outbound Poll Delay (milliseconds) 1000 Success Pass

SMTP Outbound Queue Status Test
The following table outlines the status of messages queued to remote hosts. The list also reports the sender, the target domain and the subject of each message. This can be useful in diagnosing if large quantities of mail are being sent from your postmaster account or there is spam being relayed through your server. You should review your log files if any errors are reported and check the MailEnable Knowledge Base for explanations of why hosts could be rejecting mail from your server.
Message ID Sender -> Target Domain:: Subject Result Status
4E60F6348BF44E258A3E691AC8B4FDE8.MAI
Postoffice: pumpsglobal.com [SMTP:portal@pumpsglobal.com] yahoo.com
TEST MAIL
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
5794975295C649ABB3207FB0A8BD61E2.MAI
Postoffice: pumpsglobal.com [SMTP:portal@pumpsglobal.com] gmail.com
TESTING MAIL
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
732167FEFC9240C5A08596E19017886F.MAI
Postoffice: pumpsglobal.com [SMTP:portal@pumpsglobal.com] gmail.com
tttt
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
95317D9ECF124513B451771392DAA4EC.MAI
Postoffice: pumpsglobal.com [SMTP:portal@pumpsglobal.com] yahoo.com
TESTING
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn
A6BB371F1A6B4412B6024E9E5AF75904.MAI
Postoffice: pumpsglobal.com [SMTP:portal@pumpsglobal.com] gmail.com
MY NEW TEST
The socket connection to the remote host failed. The host was either not contactable or it rejected your connection.
It may be that this server is offline or that you are redirecting Spam to this server and you have been blacklisted. To determine who is redirecting mail to this domain, you should use the Redirection Query Utility. See Also: KB: ME020207. Warn

DNS Resolution Test
The following table outlines the results of a DNS Resolution test. In this test, the server attempts to lookup www.mailenable.com.
It also attempts to locate MX Records for your local/home SMTP domain. Test Detail Test Data Test Response Status
Network DNS Test Resolve www.mailenable.com using Network Adapter IP Settings. Success Pass
Remote Mail Domain Resolution Test (mailenable.com) Mail Exchanger (MX) IP Addresses=mail.mailenable.com Success Pass
Local Mail Domain Resolution Test (pumpsglobal.com) Mail Exchanger (MX) IP Addresses=mail.pumpsglobal.com,mail.pumpsglobal.com Success Pass

Host IP Reverse Lookup Tests
This test checks all the local machine's TCP/IP addresses for reverse DNS lookup. Some mail servers perform a reverse lookup on you IP address. You need to ensure that external IP addresses facilitate a reverse lookup or mail servers (like Yahoo and Hotmail) will reject your mail.
Test Detail Test Data Test Response Status
154.16.126.55 Resolved (154.16.126.55) to mail.pumpsglobal.com Success Pass
127.0.0.1 (Reverse Lookup) Address was detected as Private IP address. Pass

Hosted Domain Resolution Test
The following table outlines mail exchanger resolution attempts for locally hosted domains. It lists all hosted domains, their resolved Mail Exchanger entries and the result of the test.
Test Detail Test Data Test Response Status
pumpsglobal.com (Lookup Public DNS...) Mail Exchanger (MX) IP Addresses=mail.pumpsglobal.com,mail.pumpsglobal.com Success Pass

Reverse DNS Blacklist Configuration
The following table outlines the configuration status for Reverse DNS Blacklisting.
Test Detail Test Data Test Response Status
RDNS Blacklist Status Disabled Reverse DNS is enabled upon connection. Pass

URL Blacklisting Configuration
The following table outlines the configuration status for URL Blacklisting.
Test Detail Test Data Test Response Status
URL Blacklist Status Disabled URL Blacklisting is disabled. Pass

Web Application Configuration Test
The following table outlines the configuration status for WebMail and Web Admin.
Test Detail Test Data Test Response Status
IIS (Internet Information Server) Version 10.0 Pass
IIS (Internet Information Server) NetFxExtensibility45 ASP.NET 4.5 extensibility installed. Pass
IIS Security Settings IIS Security Lock Down Test (URLSCAN may inhibit some web applications). URLSCAN does not appear to be active on this server. Pass
ISAPI Filters Custom ISAPI Filter Test No Issues Detected Pass

Message Filtering/Antivirus
The following table outlines the status of MailEnable MTA Filtering components.
Test Detail Test Data Test Response Status
MTA Filtering Status MailEnable MTA Filters Disabled Pass
MTA COM In-Process Pickup Event [No Pickup Class Specified] Disabled Pass
MTA Pickup Event Disabled Pass

Authentication Tests
These tests check the settings and status of MailEnable's Authentication Provider
Test Detail Test Data Test Response Status
Configuration Provider Current Provider Tab Delimited Files Pass
Integrated Authentication WindowsAuthenticationEnabled Pass
Password Encryption Status Disabled Crypto Key Not Found Pass
Facebook Integrated Authentication Feature not available Success Warn
Multi-Factor Authentication Feature not available Success Warn
Password Encryption h63478vc h63478vc Pass
Password Decryption h63478vc h63478vc Pass

Postoffice Status Tests
These tests check the settings and status of MailEnable's postoffices
Postoffice Setting Value Status
Default Postoffice Enabled The default postoffice for this server is: pumpsglobal.com. Any user belonging to this postoffice will be able to login with their username only being their mailbox name. Pass
pumpsglobal.com Settings Windows Authentication: Disabled
Postoffice Smarthost/Forwarding: Disabled Pass
Attachments
dns_entries.jpg
My DNS Entries from Domain Registrar
dns_entries.jpg (118.92 KiB) Viewed 209 times

MailEnable-Ian
Site Admin
Posts: 8473
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Unable to send receive emails using MailEnable

Postby MailEnable-Ian » Fri Aug 18, 2017 12:54 am

Hi,

When I telnet to mail.pumpsglobal.com on port 25 I don't get a MailEnable SMTP response and another SMTP service.

220 mail.pumpsglobal.com ESMTP

Do you have another SMTP service running on the same machine as MaiolEnable on port 25?

Your problems with not receiving are because mail.pupmsglobal.com is responding with another SMTP service or perhaps a spam gateway of some sort. Not sure.

As for problems sending you to need to inspect the SMTP activity and debug log files in respect to the message ID's in the SMTP Outbound queue that are failing to send.
Regards,

Ian Margarone
MailEnable Support

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