Unable to send Mail from MailEnable to Gmail and other Few Domains

dineshkummar
Posts: 2
Joined: Sat Aug 05, 2017 11:16 am

Unable to send Mail from MailEnable to Gmail and other Few Domains

Postby dineshkummar » Sat Aug 05, 2017 11:24 am

Hi,

We have migrated Mailenable from old server to new server, and also we have configured all the configuration same as old server. We are using MailEnable Standard Edition (V9) and Installed on Windows 2012. When we try to send mail from our new MailEnable server it is working fine with Yahoo.com, Hotmail.com, Outlook.com, rediffmail.com and other external domains too.. But for some few domains it is not working exampe : gmail.com, msrit.edu etc..

We are getting below error as shown below :

08/05/17 10:58:10 ME-I0107: [936] Relay Granted: Sender IP (127.0.0.1) is within an authorized IP range.
08/05/17 10:58:10 ME-I0149: [936] 48B775EDA2B5473596785AD536FEE3AF.MAI was received successfully and delivery thread was initiated
08/05/17 10:58:11 ME-I0018: [F887416D8A7041D5841426209ADA8343.MAI] Outbound message from ([SMTP:xxx@xxxxx.co.uk]) requeued as [51F3F593025B4B06A0133D47982F0B99.MAI] to the target domain [gmail.com]
08/05/17 10:58:11 ME-I0123: Domain [gmail.com] has MX list [gmail-smtp-in.l.google.com,alt1.gmail-smtp-in.l.google.com,alt2.gmail-smtp-in.l.google.com,alt3.gmail-smtp-in.l.google.com,alt4.gmail-smtp-in.l.google.com]
08/05/17 10:58:11 ME-I0026: [51F3F593025B4B06A0133D47982F0B99.MAI] Sending message
08/05/17 10:58:11 ME-IXXXX: [51F3F593025B4B06A0133D47982F0B99.MAI] DNS resolved to the following record: IP Address=74.125.133.26, Family=2, Type=1, Protocol=6
08/05/17 10:58:11 ME-I0148: [51F3F593025B4B06A0133D47982F0B99.MAI] DATE (DATA Termination) command failed with temporary return code.
08/05/17 10:58:11 ME-E0034: [51F3F593025B4B06A0133D47982F0B99.MAI] DATA command returned with a 421 response, meaning that the entire message should be retried.
08/05/17 10:58:11 ME-I0009: [51F3F593025B4B06A0133D47982F0B99.MAI] Remote server has closed connection after 0 milliseconds. Server Response: (-)
08/05/17 10:58:11 ME-E0033: [51F3F593025B4B06A0133D47982F0B99.MAI] DATA Transmission failed.
08/05/17 10:58:11 ME-E0059: [51F3F593025B4B06A0133D47982F0B99.MAI] Message Delivery Failure. Attempt (0): Domain (gmail.com) returned temporary error for email. Message has been requeued.

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Unable to send Mail from MailEnable to Gmail and other Few Domains

Postby MailEnable-Ian » Mon Aug 07, 2017 2:21 am

Hi,

You will need to inspect the SMTP activity log file associated with the SMTP debug log snippet you provided as Gmail will be returning a URL to help you troubleshoot the 421 error.

Here is a MailEnable article to help troubleshoot when sending to Gmail and other providers:

http://www.mailenable.com/kb/content/article.asp?ID=ME020003
Regards,

Ian Margarone
MailEnable Support

dineshkummar
Posts: 2
Joined: Sat Aug 05, 2017 11:16 am

Re: Unable to send Mail from MailEnable to Gmail and other Few Domains

Postby dineshkummar » Mon Aug 07, 2017 12:31 pm

Hi,

I have checked and getting below error : Pls help to resolve this.....

08/06/17 18:02:49 ME-E0109: [988] Relay Denied: Failed to meet all relay criteria. Attempt to relay to [SMTP:xxxxxl@xxxxx.co.uk] was denied for requesting IP Address 58.50.68.103

08/05/17 06:50:18 ME-E0109: [752] Relay Denied: Failed to meet all relay criteria. Attempt to relay to [SMTP:xxxx@gmail.com] was denied for requesting IP Address 127.0.0.1

08/05/17 11:08:46 ME-E0109: [1020] Relay Denied: Failed to meet all relay criteria. Attempt to relay to [SMTP:xxxxx@xxxx.co.uk] was denied for requesting IP Address 74.125.74.164

Regards,

S. Dhinesh Kumar

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Unable to send Mail from MailEnable to Gmail and other Few Domains

Postby MailEnable-Ian » Tue Aug 08, 2017 1:06 am

Hi,

The log snippets you provided in your last post are not associated with problems sending to Gmail for the 421 error in your original post. They are log snippets relating to the relay being denied when sending from MailEnable. You need to search for the SMTP activity log file F887416D8A7041D5841426209ADA8343.MAI where the 421 error was returned from the Gmail. Have you reviewed the article I provided earlier and ensured that you have all the required prerequisites set when sending to Gmail servers? I.e: PTr record, SPF record, DKIM etc.
Regards,

Ian Margarone
MailEnable Support

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