Couldn't send or recieve mail

knsyr
Posts: 1
Joined: Wed Aug 02, 2017 3:35 pm

Couldn't send or recieve mail

Postby knsyr » Wed Aug 02, 2017 3:42 pm

Hi there,

I have a problem, i installed MailEnable and setting up mx records. Now i can send mail in local like alaqaree to alaqaree but i can not send alaqaree to gmail or etc. I dont know about dns records how should be i think problem about it.I use Google cloud vps. Here is my dns check from mailenable;


MX
MailExchanger records specifically are used to define mail hosts for the specified domain. Mail Servers will attempt to send mail to these hosts first.
mail.alaqaree.com

A
Alias records specifically are used to define hosts within the specified domain. Mail hosts will attempt to send mail to these hosts second.
104.198.132.135

CNAME
CNAME Records are the last records that are used by Mail Servers to resolve a host.
(None)

The following results were derived by querying your DNS and Mail Server:

Test
Result

Domain Name: PASS, alaqaree.com

Servers hosting DNS Records: PASS, Name Servers are: ns-cloud-c1.googledomains.com,ns-cloud-c2.googledomains.com,ns-cloud-c3.googledomains.com,ns-cloud-c4.googledomains.com

A Record Resolution (mail.alaqaree.com) PASS, 104.198.132.135

PTR Record Resolution (mail.alaqaree.com) PASS, PTR=135.132.198.104.in-addr.arpa

Server Responding (mail.alaqaree.com) WARN, No mail server responding on this domain

Thanks.

MailEnable-Ian
Site Admin
Posts: 8466
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Couldn't send or recieve mail

Postby MailEnable-Ian » Mon Aug 07, 2017 1:10 am

Hi,

When I check the PTR record it's resolving to another hostname. Please nslookup results below:

Non-authoritative answer:
alaqaree.com MX preference = 10, mail exchanger = mail.alaqaree.com
alaqaree.com MX preference = 0, mail exchanger = mail.alaqaree.com

mail.alaqaree.com internet address = 104.198.132.135
mail.alaqaree.com internet address = 104.198.132.135
> set type=ptr
> 104.198.132.135
Server: hyper.mailenable.com.au
Address: 192.168.2.109

Non-authoritative answer:
135.132.198.104.in-addr.arpa name = 135.132.198.104.bc.googleusercontent.com
>

It should be resolving to mail.alaqaree.com
Regards,

Ian Margarone
MailEnable Support

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