535 Invalid Username or Password

mazeman23
Posts: 1
Joined: Thu Jul 13, 2017 9:18 am

535 Invalid Username or Password

Postby mazeman23 » Thu Jul 13, 2017 9:21 am

Hi,
i can't send emails from my vps ... everything is setup i will post an part of my activity log here :

07/13/17 11:02:27 SMTP-IN F6596E521B9042D794B3ECCE66387433.MAI 1740 80.82.77.203 220 mail.ryzing-gaming.de ESMTP MailEnable Service, Version: 9.16-- ready at 07/13/17 11:02:27 0 0
07/13/17 11:02:27 SMTP-IN F6596E521B9042D794B3ECCE66387433.MAI 1740 80.82.77.203 EHLO EHLO User 250-ryzing-gaming.de [80.82.77.203], this server offers 4 extensions 131 11
07/13/17 11:02:27 SMTP-IN F6596E521B9042D794B3ECCE66387433.MAI 1740 80.82.77.203 RSET RSET 250 Requested mail action okay, completed 43 6
07/13/17 11:02:27 SMTP-IN F6596E521B9042D794B3ECCE66387433.MAI 1740 80.82.77.203 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
07/13/17 11:02:27 SMTP-IN F6596E521B9042D794B3ECCE66387433.MAI 1740 80.82.77.203 AUTH {blank} 334 UGFzc3dvcmQ6 18 38 abuse@mail.ryzing-gaming.de
07/13/17 11:02:27 SMTP-IN F6596E521B9042D794B3ECCE66387433.MAI 1740 80.82.77.203 AUTH YWJ1c2UxMjM= 535 Invalid Username or Password 34 14 abuse@mail.ryzing-gaming.de
07/13/17 11:02:27 SMTP-IN F6596E521B9042D794B3ECCE66387433.MAI 1740 80.82.77.203 QUIT QUIT 221 Service closing transmission channel 42 6 abuse@mail.ryzing-gaming.de
07/13/17 11:04:07 SMTP-IN 1839359042284B2C91A6DA7224031B5B.MAI 1732 74.62.128.130 220 mail.ryzing-gaming.de ESMTP MailEnable Service, Version: 9.16-- ready at 07/13/17 11:04:07 0 0
07/13/17 11:04:07 SMTP-IN 1839359042284B2C91A6DA7224031B5B.MAI 1732 74.62.128.130 HELO HELO mail.ryzing-gaming.de 250 Requested mail action okay, completed 43 28
07/13/17 11:04:07 SMTP-IN 1839359042284B2C91A6DA7224031B5B.MAI 1732 74.62.128.130 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
07/13/17 11:04:08 SMTP-IN 1839359042284B2C91A6DA7224031B5B.MAI 1732 74.62.128.130 AUTH {blank} 334 UGFzc3dvcmQ6 18 6 ada
07/13/17 11:04:08 SMTP-IN 1839359042284B2C91A6DA7224031B5B.MAI 1732 74.62.128.130 AUTH YWRh 535 Invalid Username or Password 34 6 ada
07/13/17 11:04:08 SMTP-IN 1839359042284B2C91A6DA7224031B5B.MAI 1732 74.62.128.130 QUIT QUIT 221 Service closing transmission channel 42 6 ada
07/13/17 11:05:04 SMTP-IN 02D27008159C404BB40C75D56AE7640B.MAI 1740 91.200.12.100 220 mail.ryzing-gaming.de ESMTP MailEnable Service, Version: 9.16-- ready at 07/13/17 11:05:04 0 0
07/13/17 11:05:04 SMTP-IN 02D27008159C404BB40C75D56AE7640B.MAI 1740 91.200.12.100 EHLO EHLO User 250-ryzing-gaming.de [91.200.12.100], this server offers 4 extensions 132 11
07/13/17 11:05:04 SMTP-IN 02D27008159C404BB40C75D56AE7640B.MAI 1740 91.200.12.100 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
07/13/17 11:05:04 SMTP-IN 02D27008159C404BB40C75D56AE7640B.MAI 1740 91.200.12.100 AUTH {blank} 334 UGFzc3dvcmQ6 18 14 christian
07/13/17 11:05:04 SMTP-IN 02D27008159C404BB40C75D56AE7640B.MAI 1740 91.200.12.100 AUTH Q2hyaXN0aWFuMTIz 535 Invalid Username or Password 34 18 christian

MailEnable-Ian
Site Admin
Posts: 8466
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: 535 Invalid Username or Password

Postby MailEnable-Ian » Tue Aug 01, 2017 1:05 am

Hi,

All I can see in the log snippet is a failure to authenticate using the mailbox name "christian". Ensure that the mailbox "christian" is hosted under a postoffice that is set to be the default post office within MailEnable. If the mailbox does not reside under the default postoffice then you will need to use the full mailboxname@postofficename format when specifying the username in your email client for authentication.

You can check the default post office setting under the "Localhost" properties.
http://www.mailenable.com/documentation/9.0/Standard/Localhost_-_General.html

You might also want to consider upgrading MailEnable to version 9.75 as it contains many fixes to MailEnable core services you need to apply since you are running 9.16.
Regards,

Ian Margarone
MailEnable Support

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