[SOLVED] Webmail folders and messages not showing

sal
Posts: 5
Joined: Wed Jun 14, 2017 7:46 pm

[SOLVED] Webmail folders and messages not showing

Postby sal » Wed Jun 14, 2017 7:50 pm

Hello, I recently updated Windows 10. Everything was working fine, but now after logging into webmail, the mailbox folder tree on the left is empty and no messages are listed (no inbox). If I click on mailbox, i get the summary page but if i click on inbox, the inbox does not open.
I see no errors and I have tried running MEInstaller to reset permissions and webmail but that did not help.

Thanks

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail folders and messages not showing

Postby MailEnable-Ian » Thu Jun 15, 2017 2:50 am

Hi,

What version of Standard Edition? If not 9.74 then you need to upgrade and try again.
Regards,

Ian Margarone
MailEnable Support

sal
Posts: 5
Joined: Wed Jun 14, 2017 7:46 pm

Re: Webmail folders and messages not showing

Postby sal » Thu Jun 15, 2017 1:55 pm

Yes, i had version 9.6 and updated it to the latest and that did not solve the issue. Everything is up to date. The diagnostics report does not show anything wrong. The only issue is with webmail.

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail folders and messages not showing

Postby MailEnable-Ian » Thu Jun 15, 2017 10:43 pm

Hi,

If you create a brand new mailbox does the same issue occur? Does the problem happen when web mail is accessed via different browsers?
Regards,

Ian Margarone
MailEnable Support

sal
Posts: 5
Joined: Wed Jun 14, 2017 7:46 pm

Re: Webmail folders and messages not showing

Postby sal » Thu Jun 15, 2017 11:44 pm

Hello,
Yes, I have tried different browsers and also made a new mailbox and the same issue, no change.

Admin
Site Admin
Posts: 773
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Webmail folders and messages not showing

Postby Admin » Sat Jun 17, 2017 10:34 am

Hi,

Please see the following for resolution. Upgrading to the 9.75 on our website will resolve the issue as well:

http://www.mailenable.com/kb/content/article.asp?ID=ME020665

jeremydunn
Posts: 3
Joined: Sat May 31, 2014 1:59 am
Location: Massachusetts, USA

Re: Webmail folders and messages not showing

Postby jeremydunn » Sat Jun 17, 2017 9:18 pm

upgrade to v9.75 (Enterprise), Windows Server 2012 R2, .NET 4.7 did ==not== fix the problem. Restarted all ME services and IIS app pools. still cannot see folders & emails in webmail. Please advise when the problem is corrected. For the time being we have rolled back .NET 4.7 on our server.

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail folders and messages not showing

Postby MailEnable-Ian » Mon Jun 19, 2017 3:43 am

Hi,

There was a problem with the first revision of 9.75 on the downloads page. Please download again and upgrade.
Regards,

Ian Margarone
MailEnable Support

sal
Posts: 5
Joined: Wed Jun 14, 2017 7:46 pm

Re: Webmail folders and messages not showing

Postby sal » Mon Jun 19, 2017 2:21 pm

Thank you very much. Downloading the new 9.75 version solved the issue.

sal
Posts: 5
Joined: Wed Jun 14, 2017 7:46 pm

Re: Webmail folders and messages not showing

Postby sal » Mon Jun 19, 2017 2:21 pm

Thank you very much. Downloading the new 9.75 version solved the issue.

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