[SOLVED] ME refusing mail from outside sources

DinkyDauBilly
Posts: 2
Joined: Thu Jun 01, 2017 4:20 pm

[SOLVED] ME refusing mail from outside sources

Postby DinkyDauBilly » Thu Jun 01, 2017 4:30 pm

G'day all!

I recently installed ME Standard. So far, it's working just fine for internal emailing, and for sending out ... but inbound messages from external sources are bouncing.

Here is the error I get.

========================
= Session Transcript =
========================

Session 724315; child 0001
Parsing message <xxxxxxxxxxxxxxxxxx\pd35001342160.msg>
* From: msteeves@ci.la-junta.co.us
* To: mike.steeves@lajunta.lib.co.us
* Subject: test
* Size (bytes): 19760
* Message-ID: <000001d2daed$4ea5f8d0$ebf1ea70$@la-junta.co.us>
Resolving MX record for lajunta.lib.co.us (DNS Server: 208.123.128.36)...
* P=010 S=000 D=lajunta.lib.co.us TTL=(5760) MX=[mail.lajunta.lib.co.us]
Attempting SMTP connection to mail.lajunta.lib.co.us
Resolving A record for mail.lajunta.lib.co.us (DNS Server: 208.123.128.36)...
* D=mail.lajunta.lib.co.us TTL=(5760) A=[208.123.156.21]
Attempting SMTP connection to 208.123.156.21:25
Waiting for socket connection...
* Connection established 192.168.1.56:65495 --> 208.123.156.21:25
Waiting for protocol to start...
<-- 220 mail.lajunta.lib.co.us ESMTP MailEnable Service, Version: 9.74-- ready at 06/01/17 09:39:59
--> EHLO smtp.ci.la-junta.co.us
<-- 250-lajunta.lib.co.us [208.117.68.180], this server offers 4 extensions
<-- 250-AUTH LOGIN
<-- 250-SIZE 40960000
<-- 250-HELP
<-- 250 AUTH=LOGIN
--> MAIL From:<prvs=13251bad8a=msteeves@ci.la-junta.co.us> SIZE=19760
<-- 250 Requested mail action okay, completed
--> RCPT To:<mike.steeves@lajunta.lib.co.us>
<-- 503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.
--> QUIT

========================
= End Transcript =
========================

It looks to me like ME is actually accepting the mail from ci.la-junta.co.us. I'm not sure why I would be receiving a 503 like this from ME; it seems to be telling me that ME can't send out - but it can. This is a bounce from ME regarding a message received from outside the ME system. I get a similar bounce for Hotmail and other systems.

The client for ci.la-junta.co.us is Outlook 2007, and it is configured to require authentication.

I have made no changes to ME's SMTP settings.

Any ideas?

MailEnable-Ian
Site Admin
Posts: 8392
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: ME refusing mail from outside sources

Postby MailEnable-Ian » Fri Jun 02, 2017 1:58 am

Hi,

Could be one of the following reasons:

1. You have not added the domain lajunta.lib.co.us under the postoffice;
2. there is no mapped email address for mike.steeves@lajunta.lib.co.us;
3. You have enabled the option under the to "Require authentication for all connections" within the SMTP properties under the "Advanced SMTP" tab
Regards,

Ian Margarone
MailEnable Support

DinkyDauBilly
Posts: 2
Joined: Thu Jun 01, 2017 4:20 pm

Re: ME refusing mail from outside sources

Postby DinkyDauBilly » Fri Jun 02, 2017 2:19 pm

Aha!

That last, #3, seems to have solved the 'issue.'

Thanks!

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