Permissions problem

Posts: 18
Joined: Mon May 24, 2010 5:29 pm

Permissions problem

Postby samisadder » Tue May 16, 2017 6:40 am


I have some email users complained from not receiving emails from specific senders. I tried to track messages by the sender and found the following:

Code: Select all

Trace: Tracing message with Message ID [28937516C41C43A1AE5D002ACF028852.MAI] from the SMTP Inbound Queue

Result: [28937516C41C43A1AE5D002ACF028852.MAI] was not routed from the SMTP inbound message queue by the local MTA Service. Below are relevant log details:

MTA Debug log matches:
Error with reading log file C:\Program Files (x86)\Mail Enable\LOGGING\MTA\MTA-Debug-170516.log. Error Could not find file 'C:\Program Files (x86)\Mail Enable\LOGGING\MTA\MTA-Debug-170516.log'.

Filter log matches:
Error with reading log file C:\Program Files (x86)\Mail Enable\Logging\MTAFILTER\MTAFILTER-Report-170516.log. Error Could not find a part of the path 'C:\Program Files (x86)\Mail Enable\Logging\MTAFILTER\MTAFILTER-Report-170516.log'.

Virus filter log matches:
Error with reading log file C:\Program Files (x86)\Mail Enable\Logging\MEAVGEN\MEAVGEN-Report-170516.log. Error Could not find a part of the path 'C:\Program Files (x86)\Mail Enable\Logging\MEAVGEN\MEAVGEN-Report-170516.log'.

Important: Message ID [28937516C41C43A1AE5D002ACF028852.MAI] has not been routed through MailEnable queues. Check the log details for the reason. If in a cluster you will need to check each cluster server log files.

What could be the problem?

I don't know if there is a relation, but I did a system diagnosis and found the attached problem (as in the picture), how to solve this?
2017-05-16_8-34-43.jpg (213.89 KiB) Viewed 472 times


Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Permissions problem

Postby MailEnable-Ian » Tue May 16, 2017 11:13 pm


Run the following commands from a Windows command prompt with elevated privileges. I.e: run as administrator:

CACLS "C:\Program Files (x86)\Mail Enable\Config" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files (x86)\Mail Enable\Queues" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files (x86)\Mail Enable\Bad Mail" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files (x86)\Mail Enable\Postoffices" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files (x86)\Mail Enable\Logging" /t /e /g IME_ADMIN:F

CACLS "C:\Program Files (x86)\Mail Enable\Queues" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files (x86)\Mail Enable\Logging" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files (x86)\Mail Enable\Bad Mail" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files (x86)\Mail Enable\Config" /t /e /g IME_SYSTEM:F

CACLS "C:\Program Files (x86)\Mail Enable\Postoffices" /t /e /g IME_STORE_GROUP:F

Ian Margarone
MailEnable Support

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