Mailbox Size Not updating

triple
Posts: 57
Joined: Sat May 30, 2009 1:47 pm

Mailbox Size Not updating

Postby triple » Wed Apr 12, 2017 12:24 pm

Hi,
We are using ME Enterprise, after upgrade to 9.72 our customer start complaining about mailbox size issue.

The Mailbox size is not calculating properly, when I check the postoffice folder the mailbox is empty (incl inbox and all folders) but MMC panel is showing the mailbox size is full. We're using the Mailenable with Plesk and the plesk panel is showing the correct size.

Due to this issue user message bounce with over quote message.

Let us know if you need any input from us for troubleshooting of the issue.

Thank you

triple
Posts: 57
Joined: Sat May 30, 2009 1:47 pm

Re: Mailbox Size Not updating

Postby triple » Fri Apr 14, 2017 2:00 am

I appreciate somebody from Mailenable can respond to this issue. The problem is increaseing and we are getting more and more complain everyday.
I have attached the screenshot for your reference. If you notice the actual size of the folder is 372KB but Mailenable interface is showing 110.59MB.
Attachments
mailenable-size-issue02.jpg
User Usage in Mailenable
mailenable-size-issue02.jpg (46.59 KiB) Viewed 666 times
mailenable-size-issue01.jpg
User actual usage in file explorer
mailenable-size-issue01.jpg (62.27 KiB) Viewed 666 times

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Mailbox Size Not updating

Postby MailEnable-Ian » Thu Apr 20, 2017 1:53 am

Hi,

How were the messages purged from the folder? I.e: what email client was used and how does it connect? IMAP, POP, web mail? It looks like the messages were deleted but the "_DIRSIZE.TMP" file in the folder was not updated. Were they removed manually from the folder?
Regards,

Ian Margarone
MailEnable Support

triple
Posts: 57
Joined: Sat May 30, 2009 1:47 pm

Re: Mailbox Size Not updating

Postby triple » Mon Apr 24, 2017 3:04 pm

Hi,
Most of the client is using the Outlook to retrieve the email with POP but we try to check it with POP, IMAp and webmail.

I also tried deleting "_DIRSIZE.TMP" manually but it again create with same size (not the actual size). One more thing I've noticed the explorer.exe is start consuming more memory after this issue.

Thank you

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