I'm currently implementing eGain mail solution on my network for managing Automatic mail distribution to Agents and the current exchange server is Microsoft 365. The current design is that i configure a forwarding rules from the microsoft exchange server to the mailEnable server and the eGain application has a retieval process that moves the mails from the mailEnable.
However, we discovered that even after mails has been retrieved, some mails are still left behind randomly and the consequently reroute a duplicate of such mail anytime the retrieval on eGain is restarted. Hereby leading to duplicated mails going to Agents on eGain solution.
Please assist with what i can do to stop this from happening. Also how to get the logs of succesfully routed mails and if there is error, ways to deal with it.
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