[SOLVED] Webmail removes last character on Subject

gperez.gpfti
Posts: 5
Joined: Fri May 27, 2016 7:51 am

[SOLVED] Webmail removes last character on Subject

Postby gperez.gpfti » Fri May 27, 2016 8:29 am

Hi,
We have updated to ME Enterprise v9.12, after this we are experiencing problems when we compose a message on Webmail. We come from Spain, so we need to use spanish accents.

It always happens in the last word in the subject, only when it finishes on "accentuated vowel"+"consonant". Just when Send the message, webmail removes the consonant, so the recipient receives this email with spelling mistakes and we can also see the problem on sent messages.

We have confirmed i's a webmail problem as we can send this emails with no problem from any email client and other webmail software working with ME.

I have read in this forum that some spelling problems can be solved deactivating new MIME library, but it doesn't works with us as we have already deactivated it before due to another recent solved issue.

Our enterprise it's from translation world and all of our workers use only Webmail. We can't afford sending emails with spelling errors due to this problem damages our corporate image.

Thank you for providing us a solution :-)

Best regards,

Guillermo

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail removes last character on Subject

Postby MailEnable-Ian » Mon May 30, 2016 12:12 am

Hi,

Can you provide an example of the subject? I tested this within 9.13 and cannot emulate.
Regards,

Ian Margarone
MailEnable Support

gperez.gpfti
Posts: 5
Joined: Fri May 27, 2016 7:51 am

Re: Webmail removes last character on Subject

Postby gperez.gpfti » Mon May 30, 2016 5:56 am

Hi Ian,

Thank you for your reply,

Try tu write in the Subject: Canción

You'll send: Canció

And that's what destinatatary will receive :-S

Thank you very much!

Guillermo

MailEnable-Ian
Site Admin
Posts: 8439
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail removes last character on Subject

Postby MailEnable-Ian » Mon May 30, 2016 6:50 am

Hi,

I tried using the same word you provided in web mail 9.13 and cannot emulate. Did you upgrade to version 9.13?
Regards,

Ian Margarone
MailEnable Support

gperez.gpfti
Posts: 5
Joined: Fri May 27, 2016 7:51 am

Re: Webmail removes last character on Subject

Postby gperez.gpfti » Thu Jun 02, 2016 10:00 am

Hi Ian,
Sorry for the late reply. We have 9.12 Mail Enable Enterprise installed. I dind't realized about 9.13 sinze I can still read that 9.12 is the last realeased version. I'll install it and I'll tell you more.

Thank you very much!

Regards,

Guillermo

gperez.gpfti
Posts: 5
Joined: Fri May 27, 2016 7:51 am

Re: Webmail removes last character on Subject

Postby gperez.gpfti » Thu Jun 02, 2016 8:07 pm

Hi Ian,
After updating from 9.12 to 9.13 this problema finally dissapeared.

PROBLEM SOLVED!

ThanK you very much!

Regards,

Guillermo

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