MESMTPC.EXE crash on high volume

mkoch7811
Posts: 1
Joined: Tue Jun 16, 2015 3:22 pm

MESMTPC.EXE crash on high volume

Postby mkoch7811 » Tue Jun 16, 2015 4:05 pm

Running ME 8.60 standard on Windows 2012 R2, the MESMTPC.EXE application crashes while processing a large volume of incoming messages (4000+), which is causing data loss. The messages themselves are small (under 5k).

Initially suspected McAfee, so I excluded the entire MailEnable folder from scanning (based on info I found in another support article here), then also disabled the McAfee services.

Sample from event log:
Faulting application name: MESMTPC.EXE, version: 1.0.0.59, time stamp: 0x54eff6ce
Faulting module name: ntdll.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000005
Fault offset: 0x000000000005473b
Faulting process id: 0x15d0
Faulting application start time: 0x01d0a7bd3e72d375
Faulting application path: D:\MailEnable\Bin64\MESMTPC.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

From the debug log:
06/15/15 17:45:21 ME-I0149: [816] €U was received successfully
06/15/15 17:45:21 InboundMessageDeliveryProc raised an exception.
The exception occurred in : SMTPInboundMessages.cpp, line 4052

The virtual server was built with only 4 GB of ram, which I've just increased to 8 GB, but it didn't really appear to need it (usage was only 1.6 GB during normal processing). Any other ideas or suggestions?

Thanks,
Mike

MailEnable-Ian
Site Admin
Posts: 8297
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MESMTPC.EXE crash on high volume

Postby MailEnable-Ian » Wed Jun 17, 2015 4:39 am

Hi,

Found and fixed the crash. Fix has been issued to you via your support ticket but will also be inclusive in the upcoming release kits.
Regards,

Ian Margarone
MailEnable Support

jeffhsu
Posts: 21
Joined: Mon Apr 13, 2015 6:15 am

Re: MESMTPC.EXE crash on high volume

Postby jeffhsu » Thu Jun 18, 2015 5:03 am

Hi Ian,

My ME 8.61 SMTP server also crash for the 1st time 2 days ago
The rest of the services are running except SMTP

I do not know what crash it
I using Clam AV
If there is the same fix, can you send me too?
You can send to my ticket 34543
Thanks




Faulting application name: MESMTPC.EXE, version: 1.0.0.59, time stamp: 0x55272805
Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
Exception code: 0xc0000374
Fault offset: 0x00000000000ebd59
Faulting process id: 0xc10
Faulting application start time: 0x01d097a9969bd16c
Faulting application path: D:\Program Files (x86)\Mail Enable\Bin64\MESMTPC.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e7bfd0ea-1418-11e5-93f0-086266341310
Faulting package full name:
Faulting package-relative application ID:

-------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MESMTPC.EXE
P2: 1.0.0.59
P3: 55272805
P4: StackHash_dc6e
P5: 6.2.9200.16579
P6: 51637f77
P7: c0000374
P8: PCH_06_FROM_ntdll+0x0000000000002C2A
P9:
P10:

Attached files:
C:\Users\IME_SYSTEM\AppData\Local\Temp\WER540.tmp.appcompat.txt
C:\Users\IME_SYSTEM\AppData\Local\Temp\WERBA9.tmp.WERInternalMetadata.xml
C:\Users\IME_SYSTEM\AppData\Local\Temp\WERBAA.tmp.hdmp
C:\Users\IME_SYSTEM\AppData\Local\Temp\WER12EF.tmp.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MESMTPC.EXE_85614ea6113abe126175156272724f8724631_cab_08d41359

Analysis symbol:
Rechecking for solution: 0
Report Id: e7bfd0ea-1418-11e5-93f0-086266341310
Report Status: 4
Hashed bucket:

-------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: MESMTPC.EXE
P2: 1.0.0.59
P3: 55272805
P4: StackHash_dc6e
P5: 6.2.9200.16579
P6: 51637f77
P7: c0000374
P8: PCH_06_FROM_ntdll+0x0000000000002C2A
P9:
P10:

Attached files:
C:\Users\IME_SYSTEM\AppData\Local\Temp\WER540.tmp.appcompat.txt
C:\Users\IME_SYSTEM\AppData\Local\Temp\WERBA9.tmp.WERInternalMetadata.xml
C:\Users\IME_SYSTEM\AppData\Local\Temp\WERBAA.tmp.hdmp
C:\Users\IME_SYSTEM\AppData\Local\Temp\WER12EF.tmp.dmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_MESMTPC.EXE_85614ea6113abe126175156272724f8724631_cab_08d41359

Analysis symbol:
Rechecking for solution: 0
Report Id: e7bfd0ea-1418-11e5-93f0-086266341310
Report Status: 0
Hashed bucket:

MailEnable-Ian
Site Admin
Posts: 8297
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MESMTPC.EXE crash on high volume

Postby MailEnable-Ian » Thu Jun 18, 2015 5:14 am

Hi,

Fix sent via your open ticket.
Regards,

Ian Margarone
MailEnable Support

franciscojose.saiz
Posts: 1
Joined: Fri Jul 24, 2015 10:38 am

Re: MESMTPC.EXE crash on high volume

Postby franciscojose.saiz » Fri Jul 24, 2015 10:41 am

Hello,

I have the same error, I am waiting new Mailenable 9.0 Release but the error appears so frequently that I can't wait more.

Can you help me with this fix? My MAILENABLE email account is franciscojose.saiz@resourcing.es

Thanks in advance!

andishmm
Posts: 1
Joined: Sat Feb 21, 2015 5:33 am

Re: MESMTPC.EXE crash on high volume

Postby andishmm » Sat Oct 17, 2015 7:37 am

Hello,
We are facing the same error

Faulting application name: MESMTPC.EXE, version: 1.0.0.59, time stamp: 0x54eff6ce
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc0000374
Fault offset: 0x00000000000f1280
Faulting process id: 0xaf8
Faulting application start time: 0x01d1001926a59c4c
Faulting application path: C:\PROGRA~2\PARALL~1\Plesk\MAILSE~1\MAILEN~1\Bin64\MESMTPC.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a8d9bae8-748e-11e5-80c2-0200009f45bd
Faulting package full name:
Faulting package-relative application ID:

So can you please send that fix via email to us too at anandmaheshwari2010@gmail.com too?

MailEnable-Ian
Site Admin
Posts: 8297
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MESMTPC.EXE crash on high volume

Postby MailEnable-Ian » Wed Oct 21, 2015 12:49 am

Hi,

Hello,
We are facing the same error

Faulting application name: MESMTPC.EXE, version: 1.0.0.59, time stamp: 0x54eff6ce
Faulting module name: ntdll.dll, version: 6.3.9600.17936, time stamp: 0x55a68e0c
Exception code: 0xc0000374
Fault offset: 0x00000000000f1280
Faulting process id: 0xaf8
Faulting application start time: 0x01d1001926a59c4c
Faulting application path: C:\PROGRA~2\PARALL~1\Plesk\MAILSE~1\MAILEN~1\Bin64\MESMTPC.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a8d9bae8-748e-11e5-80c2-0200009f45bd
Faulting package full name:
Faulting package-relative application ID:

So can you please send that fix via email to us too at anandmaheshwari2010@gmail.com too?


What version of MailEnable are you running?
Regards,

Ian Margarone
MailEnable Support

mberlin
Posts: 4
Joined: Mon Nov 30, 2015 5:53 pm

Re: MESMTPC.EXE crash on high volume

Postby mberlin » Mon Nov 30, 2015 5:56 pm

I am also haveing the problem.
I am continually having problems with the SMTP Service crashing. I have looked in the Debug logs and am finding that I am getting this error: "Not enough memory to send message now. Try reducing send threads. Retrying. Error: 12."
I currently have 12Gbs of ram in this server. How much do I need to have in the server to keep from having this error or what settings do I need to change to fix this problem.
Faulting application name: MESMTPC.EXE, version: 1.0.0.59, time stamp: 0x55e7c495
Faulting module name: MESMTPC.EXE, version: 1.0.0.59, time stamp: 0x55e7c495
Exception code: 0xc0000005
Fault offset: 0x0006db65
Faulting process id: 0x934
Faulting application start time: 0x01d12b8d31cc339b
Faulting application path: C:\PROGRA~2\MAILEN~1\BIN\MESMTPC.EXE
Faulting module path: C:\PROGRA~2\MAILEN~1\BIN\MESMTPC.EXE
Report Id: 12c07b80-9786-11e5-a2f6-0050568c47bf

virmix
Posts: 30
Joined: Tue Nov 10, 2015 12:12 am

Re: MESMTPC.EXE crash on high volume

Postby virmix » Wed Jan 06, 2016 3:26 pm

I install versión 9.0 and versión 9.0.2 and still crash a lot of time

TomHudson
Posts: 1
Joined: Tue Feb 14, 2017 9:43 am

Re: MESMTPC.EXE crash on high volume

Postby TomHudson » Tue Feb 14, 2017 9:47 am

Hi,

Can you confirm exactly how to fix this issue?

We have the same errors with ME Standard 9.51 and ME Professional 8.61.

Thanks a lot,

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