ERROR - Unable to verify account

isaak
Posts: 474
Joined: Sat Nov 11, 2006 12:10 am

ERROR - Unable to verify account

Postby isaak » Thu Oct 27, 2016 9:29 pm

Hi,

I have deployed correctly EAS in the ME server. I have configured correctly my email account using EXCHANGE option in my iPad. However, when I try to configure my account using EXCHANGE in my Mac (macOS Sierra 10.12.1), I get the following error message:

"Unable to verify account name or password"

Why is this happening? All tests using ME EAS Tools and Microsoft's show good results, and the fact that I am able to delete/reconfigure my account in my iPad demonstrates that EAS is operating fine.

isaak
Posts: 474
Joined: Sat Nov 11, 2006 12:10 am

Re: ERROR - Unable to verify account

Postby isaak » Mon Oct 31, 2016 1:44 pm

Nobody from ME? Not a response?

MailEnable-Ian
Site Admin
Posts: 8512
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: ERROR - Unable to verify account

Postby MailEnable-Ian » Wed Nov 02, 2016 3:22 am

Hi,

Exchange account options on a mac will only allow you to connect to an Exchange server via EAS and not third party EAS servers.
Regards,

Ian Margarone
MailEnable Support

isaak
Posts: 474
Joined: Sat Nov 11, 2006 12:10 am

Re: ERROR - Unable to verify account

Postby isaak » Thu Nov 03, 2016 11:14 pm

Hi,

Thanks for replying.

Apparently Mail.app on a Mac uses EWS instead of EAS. When is ME going to start supporting EWS synchronization method?

MailEnable-Ian
Site Admin
Posts: 8512
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: ERROR - Unable to verify account

Postby MailEnable-Ian » Sun Nov 06, 2016 11:35 pm

Hi,

In the future we may implement EWS. We dont have set time frame at this stage sorry.
Regards,

Ian Margarone
MailEnable Support

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