Exchange ActiveSync (EAS) License Validity Invalid. Could not contact license server.

Ashley
Posts: 1
Joined: Thu Oct 20, 2016 8:32 am

Exchange ActiveSync (EAS) License Validity Invalid. Could not contact license server.

Postby Ashley » Thu Oct 20, 2016 9:02 am

Hi,

We have a customer running a licensed version of MailEnable Enterprise Edition (V9) which has been running great up until 3 weeks ago when it stopped allowing iOS devices to access the active sync features. It works fine with Outlook Clients.
The only error we can find in the Diag report is

Exchange ActiveSync
The following table outlines Exchange ActiveSync (EAS) settings and configuration information.
Test Detail Test Data Test Response Status
Exchange ActiveSync (EAS) Availability Enabled Pass
Exchange ActiveSync (EAS) License Validity Invalid. Could not contact license server. Warn

The System messages shows
Message: License rejected for MailEnable ActiveSync. Could not contact license server.

Any ideas how to sort this out please.

Thank you in advance.

MailEnable-Ian
Site Admin
Posts: 8389
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Exchange ActiveSync (EAS) License Validity Invalid. Could not contact license server.

Postby MailEnable-Ian » Fri Oct 21, 2016 3:03 am

Hi,

What do you see under the "Licensing" tab within the "MailEnable ActiveSync management" utility? Can you paste the error if one is reported.
Regards,

Ian Margarone
MailEnable Support

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