Outlook 2016 start new sync EAS after update ME9.5

kather
Posts: 65
Joined: Tue Jul 03, 2007 6:20 am

Outlook 2016 start new sync EAS after update ME9.5

Postby kather » Mon Oct 17, 2016 8:46 am

Today we did a update to ME Enterprise 9.5. We use EAS to connect Outlook 2016 to the mail server.
We noticed that the Outlook received a new device identifier in the MailEnable ActiveSync Management tool. The result of this was that Outlook has to download all the mail box content again.

Strange enough it only affect the first (default) mail box; the second one in the same Outlook 2016 was not affected. This box remains with the same device identifier.

We hope this is not common behavior?

with regards Walther

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