Lost e-mails

cosmo222
Posts: 6
Joined: Wed Apr 06, 2016 6:56 am

Lost e-mails

Postby cosmo222 » Mon Sep 05, 2016 6:57 am

Hello,

I have a problem. My boss want to have calendar synchronization so i connected him to ActiveSync, but after that he lost all of his old emails for example older than 2010. Before connection to Active Sync he was connected via IMAP. Is it possibile to restore his emails?
I doesn't made an backup of his mailbox.



Regards
Matthew

MailEnable-Ian
Site Admin
Posts: 8257
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Lost e-mails

Postby MailEnable-Ian » Tue Sep 06, 2016 1:23 am

Hi,

Connecting via EAS would have not removed the messages by performing a sync. Most likely the IMAP client would have been the culprit here. If the messages no longer reside on server in the mailbox folder and you don't have a backup then they will not be recoverable. Was the client performing any Outlook PST backups?
Regards,

Ian Margarone
MailEnable Support

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