Outlook Crashing very popular

sagelike
Posts: 244
Joined: Fri Feb 23, 2007 4:58 am

Outlook Crashing very popular

Postby sagelike » Tue Apr 12, 2016 9:34 pm

Looking at my previous thread "Outlook 2013 keeps crashing" with almost 4000 views, it's clear there is a serious problem here.

What we don't see in that thread is much if any insight or help from Mailenable.

You guys must know more than you're telling us because you've avoided this topic like the plague despite almost 4000 views!

Which is to blame Mailenable or Outlook 2013 and why hasn't it been fixed after all this time?


As customers, we deserve a clear answer and direction on this serious issue from ME. I pay you guys money for this product and it needs to work or at the very least have an honest answer!

Regards,
Glenn

MailEnable-Ian
Site Admin
Posts: 8512
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Outlook Crashing very popular

Postby MailEnable-Ian » Wed Apr 13, 2016 1:07 am

Hi,

Are you running the latest version of MailEnable server? What is the error reported within the Windows event log when the client crashes? Is The client machine up to date with all Outlook updates and Windows updates? Have you tried disabling all Outlook plugins to see if the stops the crashing? We are unaware of any crashing behavior in the latest revisions of MailEnable when connecting via Outlook 2013 EAS. Therefore if this is reproducible then it maybe best you lodge a support ticket and provide access to an example client machine and the server so we can inspect further.
Regards,

Ian Margarone
MailEnable Support

sagelike
Posts: 244
Joined: Fri Feb 23, 2007 4:58 am

Re: Outlook Crashing very popular

Postby sagelike » Wed Apr 20, 2016 4:55 pm

Hi Ian,

I updated to latest version of ME last week and thought I'd try to use Outlook 2013 again. It's already crashing 1 day after setup. That's the shortest period between setup and crashing.

Given the high number of views and responses in my previous thread on this issue, it's kind of surprising that you're unaware of this problem. Many people are experiencing crashes with Outlook 2013 with ME activesync and have simply stopped using it as I did.

I've tried disabling plugins, this problem occurred on my previous Windows 7 computer and continued with fresh install using different video card. I read somewhere it might be related to video card but that doesn't seem to be the case. I've tried everything.

I don't know if this is an ME issue or an Outlook problem.

I will setup a support ticket so you can take at it closely.

Thanks
Glenn

tomr
Posts: 48
Joined: Wed Apr 09, 2008 9:58 pm

Re: Outlook Crashing very popular

Postby tomr » Tue May 31, 2016 8:52 pm

Has the problem been resolved for you?

-tom

sagelike
Posts: 244
Joined: Fri Feb 23, 2007 4:58 am

Re: Outlook Crashing very popular

Postby sagelike » Mon Sep 12, 2016 7:26 pm

No. This is a very common problem and someone must know what the problem is but I haven't been able to figure it out.

Is this an Outlook problem or an Mailenable problem? I would love to know the answer.

LTSGroup
Posts: 1
Joined: Mon Jan 09, 2017 9:04 am

Re: Outlook Crashing very popular

Postby LTSGroup » Mon Jan 09, 2017 9:08 am

I am having this same issue. I have a customer that has Outlook 2013 and it crashes within seconds of opening. Has this been resolved yet?

MailEnable-Ian
Site Admin
Posts: 8512
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Outlook Crashing very popular

Postby MailEnable-Ian » Mon Jan 23, 2017 2:19 am

Hi,

New beta kit on the beta page 9.54 contains fixes to EAS that could cause the Outlook client to crash when syncing. It also contains improved performance for mailbox containing large folders.

http://www.mailenable.com/beta
Regards,

Ian Margarone
MailEnable Support

sagelike
Posts: 244
Joined: Fri Feb 23, 2007 4:58 am

Re: Outlook Crashing very popular

Postby sagelike » Mon Jan 30, 2017 5:54 pm

Thanks Ian. Just installed 9.54 last night.

I'll keep you posted.

grahamdms
Posts: 5
Joined: Tue Mar 18, 2014 3:02 am

Re: Outlook Crashing very popular

Postby grahamdms » Wed Sep 20, 2017 4:20 pm

Its a problem with the mapi connector. Outlook keeps disabling the addon. We have come up with our own registry entries to prevent this from happening. It happens with all versions of outlook 2010,2013,2016 .

We have created a do not disable addon registry key in outlook . sometimes as well you have to point the mapi connector back to C:\windows\sysWow64\MAILENABLE32.DLL as after outlook decided to disable it , it seems to go off into looking into users /appdata/roaming for whatever reason. Once you point it back it seems to be loaded again and loads the mapi connector. Sometimes repiaring office helps and cleaning the outlook resiliency registry folder.

We have been experiencing all kinds of issues with outlook and the mapi connector. It just seems like its always outlook that is the culprit or the mapi connector lagging which then makes outlook think its broken and disables is. annoying none the less. We provide IT support for 2000 users and you could see how this could become a pain.

hope this helps someone.

Graham

grahamdms
Posts: 5
Joined: Tue Mar 18, 2014 3:02 am

Re: Outlook Crashing very popular

Postby grahamdms » Wed Sep 20, 2017 4:21 pm

one more thing we have found is after repairing office sometimes go to control panel, mail, and deleting the email profile and recreating it also will solve the crashing problem.

just thought ide add that.

Who is online

Users browsing this forum: No registered users and 1 guest