Sent folder disappearing

Posts: 2
Joined: Mon Jun 12, 2017 6:28 pm

Sent folder disappearing

Postby bsimms » Mon Jun 12, 2017 6:33 pm

We currently have about 30 users on the MAPI client, and that number is going to be growing quickly. At my location, where the server is located, we have no problems with the sent folder. At a remote location, same company, same anti-virus software and Sonicwall firewall, the users lose their sent items folder everyday. I'm not sure where to go from here. Thanks in advance.

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Re: Sent folder disappearing

Postby MailEnable-Ian » Thu Jun 15, 2017 3:31 am


The most likely cause here is that when the message is sent via the client the message is not being copied to the mailboxes "Sent Items" folder on the server. Because the MAPI connector uses a custom SMTP attribute in the SMTP DATA command some firewalls/anti-virus email scanners don't like it and filter the command and drop it. You need to enable the MAPI Connector log files and set to "Full Detail". Send a message and then open the log file and search for MESAVETOSENT. Once you find the command in the logs within the SMTP transaction section check to see fi there are any errors logged. If there are errors a workaround would be to configure the MailEnable SMTP service on the server to listen on an alternative port (587). Then configure the MAPI client to connect to SMTP on port 587.

Ian Margarone
MailEnable Support

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