Outlook 2013,2016 Keeps unloading and disabling mail enable mapi add in.

grahamdms
Posts: 5
Joined: Tue Mar 18, 2014 3:02 am

Outlook 2013,2016 Keeps unloading and disabling mail enable mapi add in.

Postby grahamdms » Thu May 04, 2017 3:47 pm

Hey!

I will start by saying that we are IT people. We provide support for over 2000 people. We run our own in house mail server with exchange active sync .
Recently for whatever reason outlook seems to have an issue with mail enable add in or mapi connector.
You will configure the eas account. Then it will work for a few days. Then outlook just unloads and disables the add in. You can tell because the customer can no longer send and receive email. the server tab at the top of the screen disappears and outlook becomes useless.

We have found work arounds for this issue but im wondering why this is happening? Ive done lots of digging and reading and there is no actual fix. We found a work around by going into the windows registry and cleaning the outlook resiliency folder. Then checking the disabled add-ins key and removing the me mapi connector from it. Then after that a simple reinstall of the connector and its fixed( for a week or so until it happens again. ) . We never had issues like this with 2010 or a few years ago. wondering if anyone has run into the same issue and what the resolution was. ?

its getting really annoying as it keeps happening with certain people.

thanks in advance -
Graham(canada)

sgirard
Posts: 74
Joined: Wed Jan 27, 2010 9:27 pm

Re: Outlook 2013,2016 Keeps unloading and disabling mail enable mapi add in.

Postby sgirard » Thu May 04, 2017 4:27 pm

This happens to me as well, all the time. I have found no fix either.

MailEnable-Ian
Site Admin
Posts: 8392
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Outlook 2013,2016 Keeps unloading and disabling mail enable mapi add in.

Postby MailEnable-Ian » Thu May 11, 2017 3:21 am

Hi,

Are you both running version 2.74 located on our downloads page? Check the Windows event log as it should contains errors and when the addin was disabled.
Regards,

Ian Margarone
MailEnable Support

sgirard
Posts: 74
Joined: Wed Jan 27, 2010 9:27 pm

Re: Outlook 2013,2016 Keeps unloading and disabling mail enable mapi add in.

Postby sgirard » Fri May 26, 2017 2:42 pm

Thanks, Ian, I updated my clients to 2.72 (latest that was available) and will watch it.

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