Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

prcua
Posts: 2
Joined: Tue Apr 25, 2017 6:37 am

Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby prcua » Tue Apr 25, 2017 6:46 am

Outlook 2013 will no longer let us use Reply to all with the Mailenable connector and Outlook 2013. We receive the message from Outlook "You don't have appropriate permissions to perform this operation" when we click on the reply to all.

I have removed the profile and debugged by creating an IMAP profile with the same mailenable user account and Reply to all works.
I have removed the profile and debugged by creating an activesync profile with the same mailenable user account and Reply to all works.
It seems that only if I create a Mailenable profile in Outlook that the Reply to all is restricted.

This just started about three weeks back.

We are using the 2.72 version of the connector and Mailenable Enterprise Premium release 9.72

How can I enable the use of Reply to all in Outlook 2013 using the mailenable connector?

dcn
Posts: 2
Joined: Wed Apr 01, 2015 2:45 pm

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby dcn » Wed Apr 26, 2017 6:24 am

We experience the same problem; same software versions.....

aahq
Posts: 183
Joined: Sat Aug 07, 2010 11:08 am

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby aahq » Thu Apr 27, 2017 9:54 am

We have had the same issue (about 6 cases) for the past few days on MS Office 2013 ME connector 2.72 and ME 9.73 (now).

Reinstalling Outlook has fixed it each time. Not sure if this is ME issue or a MS Update?

Scott

MailEnable-Ian
Site Admin
Posts: 8470
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby MailEnable-Ian » Thu Apr 27, 2017 11:32 pm

Hi,

We do know about this issue and have a workaround for the problem (it only occurs with Outlook 2013 with patch KB3172519).

The interim solution is to remove the outlook patch: KB3172519.

https://support.microsoft.com/te-in/help/3172519/description-of-the-security-update-for-outlook-2013-april-11-2017

Microsoft has released patches that "break" such functionality in the past and has had to withdraw or revert the change in a subsequent update.

We are currently working on a fix to address the issue without needing to remove the Microsoft update but don't have a specific time frame at this point.
Regards,

Ian Margarone
MailEnable Support

sagelike
Posts: 244
Joined: Fri Feb 23, 2007 4:58 am

Same problem here, I don't have KB3172519 installed?

Postby sagelike » Tue May 02, 2017 2:20 pm

I am having same problem with MAPI connector as is a client however I do not have KB3172519 update installed. I have KB3172605 installed which is closet to that update ID.

I am running Windows 7 with Outlook 2013.

prcua
Posts: 2
Joined: Tue Apr 25, 2017 6:37 am

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby prcua » Tue May 09, 2017 9:53 am

After I had uninstalled KB3172519 the Reply to All functioned again until KB3191889. Then, back to the same "You don't have permissions..."

I uninstalled KB3193889 and Reply to all works again. Wondering now if KB3191889 is cumulative.

dmssupport
Posts: 1
Joined: Fri Dec 11, 2015 4:57 am

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby dmssupport » Thu Jun 01, 2017 7:24 pm

We are again getting the same permission error in Outlook 2013 ... we do not have kb3172519 or kb3191889 installed.
There were two May of 2017 kb updates ... 31505513 and 4019472, both of which I uninstalled , one at a time and rebooted. Still getting the error message "You don't have the appropriate permission to perform this operation"
This is using client 2.72 on enterprise 9.61 and server 2012R2. Any further suggestions, advice or news on resolution??

Denis

MailEnable-Ian
Site Admin
Posts: 8470
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby MailEnable-Ian » Thu Jun 01, 2017 11:28 pm

Hi Denis,

The issue here maybe that the rollback of the new updates did not complete successfully. The May 2017 updates most likely will contain the same broken patches as kb3172519 and therefore would explain why Outlook is exhibiting the same errors. You may need to find Outlook security updates prior kb3172519 and reinstall them to see if this fixes the problem. Until Microsoft releases a fix this is the only workaround.
Regards,

Ian Margarone
MailEnable Support

jeffhsu
Posts: 31
Joined: Mon Apr 13, 2015 6:15 am

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby jeffhsu » Fri Jul 07, 2017 8:53 am

I encounter the same issue Win 7, Outlook 2013, ME Premium 9.75, MAPI Connect 2.72
When click Reply All, get the same error
I do not have the patches mentioned

Is there a fix already?
Urgent

choka0
Posts: 1
Joined: Mon Jul 17, 2017 5:53 am

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby choka0 » Mon Jul 17, 2017 5:57 am

I too is having the same issue. When will there be a fix for the issue, if at all. Currently it is no very effective at do my work and its effecting all staff

kotschyz
Posts: 3
Joined: Thu Nov 05, 2009 1:10 pm
Location: Budapest - Hungary

Re: Outlook 2013 Reply to All "You don't have appropriate permissions to perform this operation"

Postby kotschyz » Thu Aug 31, 2017 5:30 pm

Dear Ian,
We have the same problem.
We use mostly click-to-run version of office 2013 and 2016 with the latest updates installed.
I have restored the update state to March and this solved the problem.
But this means we have to restore all of our 200 clients and have to also disable the office updates at all.
This is not appropriate for long term not to mention the workload.
Do you have any solution without roll back the updates?
Thank you,
Zoltán

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