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Outlook 2016 (64-bit) crash

Posted: Mon Jun 27, 2016 6:37 am
by homa-com
Every time i install mapi connector for a senond time or update it, outlook crash 2 seconds after i start it!
Only the Splashscreen show up - then crash.
this is since v. 2.42 and up in every version of Outlook 2015 (32+64bit) + 2016(64bit tested) on many (all) systems.
Language is selected to Swiss/German in windows.
Deinstall and reinstall of mapi connector and or office doesnt help.

System (one from many, my work system):
AMD FX-9370 CPU
2 x Radeon R9 280X GPU
4 x 8GB ECC DDR3 RAM
all Watercooled

Windows 10.0.14367 64-bit
Office Pro Plus (2016) 64-bit and many Office 365 (2015+2016)

a second problem is with the calendar syncing with mapi connector and EAS.
In the calendar shows the same event many times.
so this makes the calendar app unusable.
In this scenario is 1 x Microsoft Lumia 735 Phone (EAS), 1 x AllinOne PC with Windows 10 calendar app (EAS)
and 1 PC with Outlook 2016 (MAPI Connector). See the attached png file for results.

thnaks for your help.

Re: Outlook 2016 (64-bit) crash

Posted: Tue Jun 28, 2016 12:20 am
by MailEnable-Ian
Hi,

Every time i install mapi connector for a senond time or update it, outlook crash 2 seconds after i start it!
Only the Splashscreen show up - then crash.
this is since v. 2.42 and up in every version of Outlook 2015 (32+64bit) + 2016(64bit tested) on many (all) systems.
Language is selected to Swiss/German in windows.
Deinstall and reinstall of mapi connector and or office doesnt help.

System (one from many, my work system):
AMD FX-9370 CPU
2 x Radeon R9 280X GPU
4 x 8GB ECC DDR3 RAM
all Watercooled

Windows 10.0.14367 64-bit
Office Pro Plus (2016) 64-bit and many Office 365 (2015+2016)


Have you tried creating a brand new mail profile to see if the same behavior is exhibited? Have you disabled all Outlook com addins apart from the the MAPI connector to see if it still crashes?

a second problem is with the calendar syncing with mapi connector and EAS.
In the calendar shows the same event many times.
so this makes the calendar app unusable.
In this scenario is 1 x Microsoft Lumia 735 Phone (EAS), 1 x AllinOne PC with Windows 10 calendar app (EAS)
and 1 PC with Outlook 2016 (MAPI Connector). See the attached png file for results.

thnaks for your help.


What version of the MailEnable server are you running? There were changes made in later releases to avoid this scenario with EAS.

Re: Outlook 2016 (64-bit) crash

Posted: Fri Jul 29, 2016 4:14 pm
by MERoland
I have the very same problem with Outlook 2010.
Is there any way to solve this?

Re: Outlook 2016 (64-bit) crash

Posted: Fri Jul 29, 2016 4:15 pm
by MERoland
Could this be solved by installing 9.15?
I have 9.13 running at the moment?

Re: Outlook 2016 (64-bit) crash

Posted: Mon Sep 25, 2017 11:16 pm
by smccarthy945
Mine doesn't crash every time but quite a bit. I am running Outlook 2016 32 bit and Outlook crashes at least 4 times a day with the Mailenable connector. When I setup a profile using straight IMAP, no crashing. When I setup Thunderbird with IMAP, no crashing. It's only using Outlook 2016 w/the mailenable connector that makes it unstable. I often see it crash when I am selecting a message and it will hesitate like it's trying to load the message and then Outlook crashes.

I know Outlook is naturally not very stable and add-in's make it even worse. On top of it, I am sure it's incredibly challenging to develop this connector and keep Outlook stable so I don't complain much but it would be nice to have Outlook much more stable running the Mailenable connector. If 64 bit is better, I can switch to 64 bit Office.

If anyone has any suggestions to keep Outlook stable with the Mailenable connector, I am open to ideas.

Re: Outlook 2016 (64-bit) crash

Posted: Wed Sep 27, 2017 1:37 am
by MailEnable-Ian
Hi,

Mine doesn't crash every time but quite a bit. I am running Outlook 2016 32 bit and Outlook crashes at least 4 times a day with the Mailenable connector. When I setup a profile using straight IMAP, no crashing. When I setup Thunderbird with IMAP, no crashing. It's only using Outlook 2016 w/the mailenable connector that makes it unstable. I often see it crash when I am selecting a message and it will hesitate like it's trying to load the message and then Outlook crashes.

I know Outlook is naturally not very stable and add-in's make it even worse. On top of it, I am sure it's incredibly challenging to develop this connector and keep Outlook stable so I don't complain much but it would be nice to have Outlook much more stable running the Mailenable connector. If 64 bit is better, I can switch to 64 bit Office.

If anyone has any suggestions to keep Outlook stable with the Mailenable connector, I am open to ideas.


Please ensure you running the latest MailEnable server 9.77 and the following MAPI connector on client machines and reassess from there:

http://www.mailenable.com/beta/mesetup_x32.exe

Re: Outlook 2016 (64-bit) crash

Posted: Thu Oct 05, 2017 7:32 pm
by smccarthy945
Thanks for the link to the download. I upgraded the server to the latest version. I also installed Office 2016 32 bit on my 2nd laptop for testing between 64 and 32 bit. I have installed the latest connector you posted here as well on the 32 bit office laptop and 64 bit. I will let you know how it goes.

Changing the outgoing server port from 25 fixed the sent items issue so the last item is to get Outlook stable.

Re: Outlook 2016 (64-bit) crash

Posted: Thu Oct 05, 2017 7:54 pm
by smccarthy945
So I did the following:

1. Upgraded my email server (Enterprise) to the latest version as recommended.
2. Downloaded the mailenable sync add in from this forum post per the link.
3. Deleted my profile, uninstalled the old version - rebooted - installed the recommended version and created a new profile.
4. Run windows update and patch Office with the latest updates.

Unfortunately, still crashing. Outlook will just be sitting there doing nothing and I will get the Outlook crash box and restarting message. When it works, it now works. However, it's still crashing way too much. This is the 32 bit version I have been working with. And this is a brand new laptop with a relatively fresh Windows 10 OS on it. It doesn't have a lot of crap on it.

Suggestions?

Re: Outlook 2016 (64-bit) crash

Posted: Thu Oct 05, 2017 9:56 pm
by MailEnable-Ian
Hi,

We need access to the client machine. The best way forward is to lodge a support ticket and provide Teamviewer session details for the machine. Or alternatively private message me credentials for the mailbox so I can try to set it up on my end to see if the client crashes and gain a better understanding what is causing the crash. Just lodge the ticket under "installation" or "upgrade".

Re: Outlook 2016 (64-bit) crash

Posted: Fri Oct 13, 2017 12:56 am
by smccarthy945
I will lodge a ticket when I can. For now, I just setup IMAP and used a caldav sync connector in Outlook. I will have them take a look as soon as time permits.