v10 Beta problems

MartynK
Posts: 1317
Joined: Sat Dec 28, 2002 1:12 am
Location: Hong Kong

v10 Beta problems

Postby MartynK » Thu Sep 14, 2017 2:04 am

The Chat service is crashing on startup, not sure where else to look, this is from the event log.

Faulting application name: MEXMPPS.EXE, version: 1.0.0.0, time stamp: 0x59587495
Faulting module name: KERNELBASE.dll, version: 6.2.14393.1532, time stamp: 0x5965adf8
Exception code: 0xe0434f4d
Fault offset: 0x000da9f2
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Faulting package full name: %14


- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2017-09-14T02:02:22.324391200Z

EventRecordID 1204

Channel Application

Computer METestServer

Security


- EventData

MEXMPPS.EXE
1.0.0.0
59587495
KERNELBASE.dll
6.2.14393.1532
5965adf8
e0434f4d
000da9f2

MailEnable-Ian
Site Admin
Posts: 8512
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: v10 Beta problems

Postby MailEnable-Ian » Tue Sep 19, 2017 6:43 am

Hi Martyn,

I see can see you are testing on a test server/image. Do you have all the .NET frameworks installed and up to date? What version of Windows did you install version 10 on? Do you have Microsoft Visual Studio installed on the image your testing on? Can you send a copy of your MailEnable diagnostic report to response@mailenable.com.
Regards,

Ian Margarone
MailEnable Support

MartynK
Posts: 1317
Joined: Sat Dec 28, 2002 1:12 am
Location: Hong Kong

Re: v10 Beta problems

Postby MartynK » Wed Sep 20, 2017 4:51 am

Hi,

Its Windows 2016 Std, all patched up with all .Net installed, no dev tools.

I built the VM purely to test the new version.

Clicking the Diag in he Admin console only creates the page down as far as "Server Name", I have tried hitting refresh and it did nothing.

Clicked the menu option "Send Diag Output To Support" so maybe something is on its way to you.

MailEnable
Site Admin
Posts: 4440
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: v10 Beta problems

Postby MailEnable » Wed Sep 20, 2017 11:37 am

Hi Martyn,
I hope you are well. The problem is likely an issue with the framework bitness (which was fixed in a patched kit today).
Specifically that it is trying to use x86 framework without it being installed.
Could you please assist by updating your installation to the now-current build. Thanks, Andrew
Regards, Andrew

MartynK
Posts: 1317
Joined: Sat Dec 28, 2002 1:12 am
Location: Hong Kong

Re: v10 Beta problems

Postby MartynK » Thu Sep 21, 2017 4:10 am

Andrew,

That new installation kit solved the problem, also seems to have solved an issue where every now and the I noticed the IMAP service had stopped.

Next thing to workout now is how this chat works, when in webmail, I click the chat option, but the left hand side just keeps flashing between No Connection ! message at the top of the screen and a Online circle at the bottom, about every 3~4 seconds.

MartynK
Posts: 1317
Joined: Sat Dec 28, 2002 1:12 am
Location: Hong Kong

Re: v10 Beta problems

Postby MartynK » Thu Sep 21, 2017 4:18 am

I think I may have found out why IMAP keeps stopping, the Diag report is stating that "IMAP is out of the evaluation period or the license is not valid"

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