Search found 782 matches

by Admin
Tue Jan 09, 2018 10:38 pm
Forum: MailEnable Enterprise Edition
Topic: Migration Utility
Replies: 1
Views: 15

Re: Migration Utility

If you are migrating from a system where it uses the full email address as the username, you would need to configure the postoffice with the same name as the domain on the remote system, since you need to keep the same usernames for the users. By default the migration utility will use the full addre...
by Admin
Tue Jan 09, 2018 10:23 pm
Forum: MailEnable Enterprise Edition
Topic: damaged index of a mailbox ???
Replies: 1
Views: 10

Re: damaged index of a mailbox ???

By "damaged" do you mean that the index is missing messages? Or you are getting some disk error? If the index file gets corrupted, it will be moved to _index.bad and a new index file generated. If there are errors with the indexing these will be logged to the Windows event log. So check th...
by Admin
Tue Jan 09, 2018 10:19 pm
Forum: MailEnable Enterprise Edition
Topic: IMAP Fetch not showing up
Replies: 1
Views: 11

Re: IMAP Fetch not showing up

You can force the indexes to update and check for new messages by placing a file called _change.dty in the message folder on the server. An easy way to do this is to create a batch file with the following contents and run it: for /f "usebackq delims=|" %f in (`dir /b /s /A:D "C:\Progr...
by Admin
Sun Jan 07, 2018 10:40 pm
Forum: MailEnable Standard Edition
Topic: Mail forwarding to Gmail relay does not work
Replies: 25
Views: 263

Re: Mail forwarding to Gmail relay does not work

"The IP you're using to send mail is not authorized..." from Gmail indicates that the IP you are sending from is considered to be one that is prevented from running a mail server. Please see: https://support.google.com/mail/answer/10336 So you may need to relay through your ISP mail server...
by Admin
Sun Jan 07, 2018 10:23 pm
Forum: MailEnable Standard Edition
Topic: composing new email from address is empty
Replies: 1
Views: 7

Re: composing new email from address is empty

This would normally mean that the mailbox does not have any email addresses associated with it. In the administration program, double click a mailbox and go to the "Addresses" tab. If there are no email addresses you can click the "Add Email..." button to add one.
by Admin
Sun Jan 07, 2018 10:17 pm
Forum: MailEnable Professional Edition
Topic: What's the option that fell off the bottom of the autoresponder tab?
Replies: 1
Views: 50

Re: What's the option that fell off the bottom of the autoresponder tab?

The option is a version 9 option that is not available in v7 - it is the option to only respond between certain time. It should be hidden. It would not be the cause of the error, that is more likely to be the subject of the autoresponder. You can try downloading: https://www.mailenable.com/hotfix/ad...
by Admin
Sun Jan 07, 2018 10:05 pm
Forum: MailEnable Professional Edition
Topic: Forwarding not working
Replies: 1
Views: 8

Re: Forwarding not working

In the SMTP Activity log, check the "MAIL FROM:" for when the email is being sent out. Is it a local mailbox address, or still the original SMTP address from the inbound SMTP message?
by Admin
Sun Jan 07, 2018 9:59 pm
Forum: MailEnable Professional Edition
Topic: Prevent Smart Hosting for Local Domains
Replies: 1
Views: 9

Re: Prevent Smart Hosting for Local Domains

So all emails to local mailboxes are being sent out and not delivered locally? Possibly if you have used the MERoute utility this could happen, but you should be able to check by running the tracking utility in the administration program and following a message - the Debug logs would indicate why it...
by Admin
Thu Sep 21, 2017 11:08 pm
Forum: MailEnable Professional Edition
Topic: Address book error in webmail
Replies: 5
Views: 344

Re: Address book error in webmail

Hi,

The 9.77 version will resolve this - you can get the upgrade from

http://www.mailenable.com/download.asp
by Admin
Sat Jun 17, 2017 10:36 am
Forum: Error Reports and Issues
Topic: Folders and email disappear - Windows Update
Replies: 4
Views: 1177

Re: Folders and email disappear - Windows Update

Hi,

Upgrading to 9.75 will resolve this, and editing the web.config will also do this:

http://www.mailenable.com/kb/content/article.asp?ID=ME020665
by Admin
Sat Jun 17, 2017 10:34 am
Forum: MailEnable Standard Edition
Topic: [SOLVED] Webmail folders and messages not showing
Replies: 9
Views: 1595

Re: Webmail folders and messages not showing

Hi,

Please see the following for resolution. Upgrading to the 9.75 on our website will resolve the issue as well:

http://www.mailenable.com/kb/content/article.asp?ID=ME020665
by Admin
Fri Jun 16, 2017 11:02 am
Forum: MailEnable Enterprise Edition
Topic: Folders and email disappear - Windows Update
Replies: 2
Views: 879

Re: Folders and email disappear - Windows Update

Hi, Updated kits with a fix for this can be found at: http://www.mailenable.com/beta If you are using older versions of MailEnable (or do not want to install these kits) you should be able to resolve this by editing the web.config file in the Mail Enable\bin\Netwebmail directory and adding the follo...
by Admin
Thu May 04, 2017 12:25 am
Forum: MailEnable Professional Edition
Topic: [SOLVED] different EHLO strings (SMTP-IN / SMTP-OU)
Replies: 5
Views: 1860

Re: different EHLO strings (SMTP-IN / SMTP-OU)

Hi,

The SMTP-IN means a connection inbound to the SMTP service. The EHLO for this is sent by the client connecting and is not configured in the mail server. You will need to check the sending application/script in order to change this, sorry.
by Admin
Tue May 02, 2017 12:40 am
Forum: Error Reports and Issues
Topic: DNS Blacklist not checking all stations
Replies: 1
Views: 653

Re: DNS Blacklist not checking all stations

Only the connecting IP address is checked against the DNS blacklist, before the email is accepted. Maybe mxscan plugin does this, or enable blacklisting on the backup server.
by Admin
Tue Mar 21, 2017 5:38 am
Forum: MailEnable Announcements
Topic: MailEnable 9.7 Now Available
Replies: 0
Views: 2455

MailEnable 9.7 Now Available

Version 9.7 is now available. It includes the following new features: Facebook Login for Webmail/Mobile Webmail The most significant feature is the integrated Facebook login. For an overview please refer to the following documentation: https://www.mailenable.com/kb/content/article.asp?ID=ME020662 On...